Engineering Manager, Customer Service Technology at Postmates
San Francisco, CA, US

Why compromise? Finally an opportunity that your engineering heart, your career, your mentor and your family can be excited about at the same time! Yes, a job that has it all, i.e., explosive growth, ground-floor architecture, cutting-edge technology, a highly visible charter and a cool vision that you can boast about.

Who are we?

Postmates is disrupting local commerce by providing a marketplace where consumers can purchase goods from any local restaurant or store and local couriers deliver the goods to their home in minutes. Postmates has unlocked on-demand local shopping — providing consumers the convenience of super fast delivery for the largest selection of goods (anything in the whole city!); the benefit and scale of e-commerce for local merchants; and more flexible work for couriers.

This is a tall order, and Postmates relies heavily on our engineering applications and systems to realize this vision. Even though we are already a billion dollar business with millions of customers in 300+ US cities trusting us with more than 2M orders every month, we have only just started our technical journey to build our technology stack in a way that can keep up with our rapid growth.

What does this team do?

We didn’t make Postmates a billion dollar business, but our customers did. The mission of Customer Service Technology at Postmates is to create world-class self-service and support for our customers, including buyers, merchants and couriers. By relentlessly focusing on customer service, we ensure our customers have a positive experience that keeps them coming back. Working in our team will provide you a unique opportunity to contribute to a complete vertical stack of microservices architecture, horizontally connected to most systems in the larger Postmates ecosystem, e.g., Identity, Ordering, Trips, Payments, etc. Obsessed with our customers, we develop high-quality and scalable systems, including beautiful frontend UI using latest web and mobile technologies, distributed backend services in Python & Go, and real-time business intelligence with big data analytics.  

What will you do?

As an Engineering Manager, you will be responsible for leading one or more teams of engineers on all aspects of product development. You will partner with product management, data analytics, business operations and other engineering leaders to build and deliver the roadmap of your teams. You will participate in technical design and planning while providing guidance for engineers to ensure they execute well everyday. Finally, as we’re scaling explosively, you’ll have lots of opportunities to build & grow the teams via hiring & mentoring.

To accomplish this, you are expected to have an established background in building high-performing teams developing highly scalable systems and delivering cross-functional initiatives. You should be somebody who enjoys recruiting & coaching, is customer-centric, and feels strongly about delivering results.

Basic Qualifications

  • Bachelors in Computer Science or a related field
  • 10+ years of experience in building impactful and technically complex software systems
  • 5+ years of progressive experience in managing engineering teams
  • Proven expertise in building large-scale web applications and distributed systems
  • Accomplished technical leader with strong track of record delivering results at high speed and quality

Preferred Qualifications

  • Advanced degree in Computer Science or a related field
  • 2+ years of experience in managing engineering managers