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BloomReach is a Silicon Valley firm that brings businesses the first open and intelligent Digital Experience Platform (DXP). We drive customer experience to accelerate the path to conversion, increase revenue, and generate customer loyalty. In 2016, BloomReach acquired the Amsterdam based content management software company Hippo. With applications for content management, site search, page management, SEO and role-based analytics, BloomReach is a central location for all players who manage customer experience. Our Web Relevance Engine (WRE) algorithmically understands content and users, matching demand and intent data from across the web. BloomReach's portfolio of customers includes: Neiman Marcus, Staples, REI, Mailchimp, and Air Miles. Created in 2009, BloomReach is headquartered in Mountain View, CA with offices worldwide and is backed by investment firms Bain Capital Ventures, Battery Ventures, NEA, Salesforce Ventures and Lightspeed Ventures.
BloomReach is seeking a Solution and Support Engineer for the BloomReach Experience product. You would be an integral part of the globally operating support team, that owns product issue resolution for customers and partners The BloomReach Experience product with an open architecture presents unique implementation challenge Whether it’s used in combination with e-commerce software to sell goods or to power hundreds of governmental websites, these applications are mission critical and our customers rely on us to support them when they need it most. The team facilitates support issues through digital channels and online calls (premium support )If you enjoy working with international customers, digging deeply into technical issues and finding the right answers and solutions to a wide variety of questions, then we are looking for you.
If this is you , we would love to speak to you for the Solutions and Support Experience
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