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Technical Support Specialist
Sunnyvale, CA, US
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LeanData is revolutionizing enterprise Sales Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. This is a great opportunity to work with a fast growing, venture-funded company focused on making customers successful on the LeanData platform. We are experiencing a lot of growth and are looking for the right talent to bring on board!
We are looking for an extremely motivated Technical Support Specialist who can support our customers to help them maximize the value they get from the LeanData platform. This is a cross-functional role that will interact with many teams and will also serve as the face of LeanData to many of our customers. We view our customer experience as a strategic, competitive advantage. If you do as well and are passionate about customer experiences, detail oriented, and excited to roll up your sleeves to make customers successful, you may be just who we’re looking for.
This is your opportunity to join a red-hot technology company and have a real impact. Benefits include competitive compensation, equity, healthcare, flexible vacation, remote work capabilities.
Provide technical support and troubleshooting to drive the success of LeanData’s customers
Master LeanData’s product capabilities and serve as a subject matter expert within the support team
Manage inbound customer inquiries and issues across multiple channels (phone, email, chat, online community etc.)
Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues – meet or exceed support level goals
Proactively identify, report, and resolve customer issues.
Collaborate with Product, Engineering and Customer Success teams to drive customer issue to resolution and to address potential product bugs
Collaborate with Engineering and Product resources to escalate critical issues
Leverage the Voice of the Customer to influence the product roadmap through the product team
Participate in testing of new and updated products and provide feedback
Write technical documents and maintain support knowledge base
1 – 3 years of technical customer support experience, preferably in a high-tech SaaS industry
This role will Be a morning person that enjoys starting work early and leaving early
Strong work ethic with focus on customer satisfaction
Proven track record supporting customers with demonstrated ability to understand technical concepts, problem analysis and deliver concise resolutions for customers
Experience with and understanding of SaaS enterprise software
Excellent verbal, written, and interpersonal skills
Creative, resourceful, detail-oriented, and highly organized
Self-starter who thrives under ambiguity in a fast-paced, deadline oriented environment, with ability to operate independently
Working knowledge of Salesforce a plus
Familiarity with Zendesk Support Ticket and Knowledgebase Systems a plus
To apply, please send in your resume
Only apply if you are qualified and highly motivated. No relocation offered. Principals only, no recruiters.
· Computer Software
· Information Technology and Services
· Customer Service
· Customer Support
· Technical Support
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