Client Services Representative at The Honest Company
Playa Vista, CA, US

About Us

Founded in 2012, The Honest Company® is a mission-driven consumer products company dedicated to empowering people to live happy, healthy lives. Consumers seeking thoughtfully formulated, safe and effective baby, personal care and beauty products, along with education and support can find The Honest Company products across North America via honest.com and honestbeauty.com and at more than 17,000 retail locations. Beginning in spring 2019, consumers in Europe can find Honest Beauty at select Douglas retail locations. A leader in the natural baby category and a trailblazer in clean beauty, The Honest Company is committed to ensuring all families have access to basic necessities and the latest health information for safe growth and development — a commitment reflected in its ongoing partnerships with organizations such as Baby2Baby and Mount Sinai. The Honest Company is privately held and headquartered in Los Angeles, California.

Our Mission

We're on a mission to empower people to live happy, healthy lives. We're a wellness brand with values rooted in consciousness, community, transparency, and design. Every day and in every way, we hold ourselves to an Honest standard. We believe that it is our responsibility to do our part to help create a healthy and sustainable future for all. 

The Role

The Honest Company’s tight-knit and dynamic Client Services team is responsible for providing delightful customer support via phone, email, web-chat and social media. In order to continue providing top-notch service to our e-commerce consumers, we are expanding the department! We're looking for strong team players with exceptional interpersonal skills. If you’re excited to spread The Honest Company's passion for healthy, happy living and social goodness, this job is for you.

What you’ll do:

  • Provide delightful customer service through casual, unscripted conversations
  • Resolve billing and technical issues and provide order status information
  • Assist in sales by providing detailed information about products and services to customers
  • Record and provide customer feedback and data to relevant internal teams
  • Maintain detailed product knowledge to engage in consumer education and support sales efforts

You’ll love this job if you’re:

  • A team player with a positive attitude. You love collaborating with others to achieve goals
  • Dedicated and fast-moving. You’re known to operate with, urgency, focus and discipline
  • Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!

What you’ll need:

  • Prior experience in a customer service capacity
  • Superior oral, written and listening skills with the ability to assist all members in a friendly, courteous manner
  • Ability to maintain a flexible schedule in order to meet business needs during peak seasons and special events

Bonus points for:

  • Prior experience in a call-center environment