Technical Support Engineer at Personetics
Tel Aviv, IL

About The Position

If you breathe technology, love helping people and you have a special talent for solving problems, Personetics is looking for you.

Personetics, a leading Start Up, help banks deliver highly intelligent and personalized experiences to their retail customers across all digital channels.

As a Support Engineer, you will work with global customers to resolve complex technical issues and support Personetics Cloud deployments.

About the position

·        Own customers and cloud technical issues

·        Research, diagnose, troubleshoot and identify solutions to resolve customers issues

·        Manage escalations and work with R&D to resolve them

·        Document solutions and knowledge using leading techniques, notes and formats

·        Customer Oriented 

Requirements

·        2+ years of experience in enterprise technical support or a similar position

·        Experience Linux O.S. (Windows – advantage)

·        Experience with Web Applications Servers (Tomcat/WebSphere/JBOSS)

·        Experience with PYTHON , BASH (PowerShell – advantage)

·        Experience with DB (Oracle, MsSql)

·        Strong problem-solving skills along with the ability to work independently

·        Excellent service oriented skills

·        Excellent written and verbal communication skills in English

·        Bachelor’s degree, certification in Engineering, or proven professional training in a software-related field

 

Additional Requirements:

·        Code troubleshooting capabilities: Java, JavaScript, DB, WEB

·        Experience with Git and Jenkins

·        Experience with Cloud Web Services (Amazon etc.)