We believe in differentiating our capital.
Squarespace Customer Operations empowers users through scalable self-help tools, personalized support, and customer advocacy. Customer Operations runs 24/7 with over 300 people based in New York, Dublin and Portland. The Internal Content Team leads knowledge management and documentation for the department. At the forefront of every product, policy, and workflow change, we ensure Advisors are equipped with the organized and trusted information they need to provide the best customer support.
As Team Lead, you’ll manage a small team of technical writers and direct documentation projects to support Customer Operations’ goals. In this new role, you’ll lead the development, governance, and evolution and expansion of our resources.
You are an experienced people manager and technical content strategist who is passionate about coaching writers, leading processes, and collaborating cross-functionally within a fast-paced support organization. You are comfortable contributing to high-level strategy while being hands-on in content development and ironing out the specifics of support procedures and tools.
You will report to the Customer Operations Content Manager and will be based in our Portland office.
*Applications without cover letters will not be considered.
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