We believe in differentiating our capital.
I. MISSION As an important member of United Capital Financial Advisers, LLC., the Client Service Manager supports the Managing Director, Wealth Adviser, Wealth Manager and/or Relationship Manager in supporting the overall client relationship through ongoing client contact and general support. The Client Services Manager plays a highly visible role with both our clients and office visitors as our ambassador of client experience.
This position requires a pro‐active approach and ability to independently carry out the duties of the position. The ideal candidate should exhibit high standards, excellent communication skills, great client service skills, good judgment and ability to take initiative and prioritize daily tasks . The ability to effectively manage time and multi‐ task with attention to detail is critical to this role. This position requires a pro‐active, meticulous, and flexible person with a “can‐do” attitude in a fast paced and changing environment.
II. ESSENTIAL RESPONSIBILITIES Client Deliverable Support & Processing:
Under the direct supervision of Wealth Manager, prepare all client account paperwork including appropriate applications, forms, consolidated statements, client deliverables, etc., ensuring Advisers are adequately prepared for client meetings.
Work with United Capital, Custodians, Envestnet and Girard Securities (if applicable) to ensure proper paperwork is prepared and processed for all clients meetings and client requests.
As directed, process all client requests outside of regularly scheduled meetings and new client account paperwork.
Client Relationship Management:
Act as the primary point of contact for all client interactions. Answer, route and screen all incoming calls. Greet visitors/clients and offer beverages and/or anticipate any requirements associated with each client.
Work with applicable team members to ensure a timely response to all client questions and concerns. Assist with the monitoring and communication of any business transactions.
Schedule and confirm all meetings. Assist with special events.
Establish and maintain strong working relationships with all Advisers and team members to become familiar with the specific needs of each client. Establish and maintain positive relationships with existing firm clients to ensure client satisfaction.
Process check deposits and cashiering requests for clients’ accounts. Assist clients with recurring bill payments.
Ensure Salesforce remains current by adding and maintaining client data.
Support the team by assisting with mailings, office level projects and firm level projects.
Assist with maintaining compliance logs, client file organization, portfolio accounting.
Maintain and order office supplies.
Professional Growth & Development:
Provide thoughts and feedback relative to operational procedures for servicing clients including making recommendations for increased efficiency within the current process.
Provide support on firm level projects as requested.
III. POSITION SPECIFICATIONS
Experience and Education:
A Bachelor's degree and/or equivalent related work experience is highly preferred.
Comprehensive knowledge of financial industry is highly desired.
Series 7 licensed preferred or willingness to acquire within 6 months.
Must have 1‐3 years working in an Administrative role.
Skills and Knowledge:
Demonstrates analytical ability, good judgment, problem solving, responsibility, personal integrity, and is able to deal with confidential information on a daily basis.
Excellent interpersonal and customer service skills – being courteous, professional and helpful – are critical for this position. Good oral and written communication skills.
Ability to relay information accurately to others.
Professional and articulate with strong attention to detail.
Excellent time management, strong organizational skills, ability to prioritize multiple tasks and anticipate potential problems.
A self‐starter with a strong sense of ownership, positive professional attitude and demeanor. Ability to work efficiently, effectively and independently to see projects through to conclusion.
Must be able to exercise judgment, tact and diplomacy on behalf of supervisors when dealing with other executives and levels of management.
Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook) and Google Apps. Experience in Salesforce highly desired.nership, positive professional attitude and demeanor
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