Senior Technical Program Manager at Upwork
San Francisco, CA, US

Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits. 


Cloud Engineering is at the core of the technology engine that enables the Upwork platform. We engineer and own all infrastructure, platform services, automation, tooling and drive modern Service Management. The scope of our charter requires the management of numerous technology initiatives (programs and projects) to successfully deliver, manage and operate our end-to-end infrastructure and platform services.


The Senior Technical Program Manager will be responsible for managing all Cloud Engineering projects to ensure execution and that all project costs, schedules and objectives are met. You will need to have experience in multiple technology disciplines and running projects in a dynamic environment.

Your Responsibilities:

  • Lead the program management for all technology projects for Cloud Engineering
  • Coordinate cross-functional meetings to build project plans, release plans and other artifacts as needed
  • Provide leadership to ensure the timely execution and delivery of the activities contained in the project plan and schedule.
  • Remove ambiguity by connecting teams or individuals so sprints and tasks progress as scheduled
  • Maintain data integrity, completeness and accuracy in team tools for work tracking and reporting
  • Ensures effective and efficient meetings such as stand-ups, sprint planning, release planning, and retrospectives
  • Call out impediments that cannot be resolved by the teams

What it takes to catch our eye:

  • 10+ years of Technical Program Management experience in a related industry
  • You have shown success leading multiple major and concurrent technology program management
  • Significant experience working with engineering leadership, technical teams and individual contributors
  • Ability to communicate authoritatively at a sufficient technical depth
  • Experience with JIRA, Confluence and modern tools for project and broader Program management

How to really knock our socks off:

  • Experience with AWS, Azure and/or Google Cloud Platform
  • Experience with DevOps model
  • SCRUM certified
  • PMP certification or equivalent experience
  • ITIL certification


Come change how the world works.


At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.


Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.