We believe in differentiating our capital.
Our NYC Product Operations team is in search of a Team Lead to manage a team of product specialists; ensuring they have the tools to effectively assist the Customer Support Team in navigating our suite of products. You'll build and develop a high-performing team and foster a positive and proactive work environment. You will ensure that your team is meeting Tier 2 and Tier 3 Service Level Agreement goals locally and globally by managing escalation coverage at peak times.
You will work out of our New York office and report to Dorothy Frlic, Senior Manager, Product Support which falls under the Customer Operations organization at Squarespace.
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