Senior Accounts Receivable Analyst at The Honest Company
Playa Vista, CA, US

About Us

Founded in 2012, The Honest Company® is a mission-driven consumer products company dedicated to empowering people to live happy, healthy lives. Consumers seeking thoughtfully formulated, safe and effective baby, personal care and beauty products, along with education and support can find The Honest Company products across North America via and and at more than 17,000 retail locations. Beginning in spring 2019, consumers in Europe can find Honest Beauty at select Douglas retail locations. A leader in the natural baby category and a trailblazer in clean beauty, The Honest Company is committed to ensuring all families have access to basic necessities and the latest health information for safe growth and development — a commitment reflected in its ongoing partnerships with organizations such as Baby2Baby and Mount Sinai. The Honest Company is privately held and headquartered in Los Angeles, California.

Our Mission

We're on a mission to empower people to live happy, healthy lives. We're a wellness brand with values rooted in consciousness, community, transparency, and design. Every day and in every way, we hold ourselves to an Honest standard. We believe that it is our responsibility to do our part to help create a healthy and sustainable future for all. 

The Role

We're kicking off a search for our Senior Accounts Receivable Analyst! The position is designed to provide support across the Accounting function. In addition to critical, day-to-day accounts receivable responsibilities, including daily cash application and responding timely and efficiently to customer inquiries, this role will be integral to revenue-related month-end close processes and, as needed, contribute to process improvements, system enhancements, quarterly/annual audits and other ad-hoc projects.

What you’ll do:

Perform Accounts Receivable Responsibilities

  • Research and dispute chargebacks: proactively provide the organization visibility into shortages, price differences and violations chargebacks so that corrective action can be taken and, where applicable, submit dispute requests against invalid chargebacks
  • Review and Reconcile retail customer chargebacks/deductions against customer agreements. Work with internal teams to review customer chargeback eligibility and help develop and ensure a streamlined dispute process
  • Perform Retail cash application, including obtaining necessary chargeback backup, researching payment discrepancies and working with the customer and Sales team to resolve issues
  • Perform DTC cash application, including retrieving processor statements, reviewing monthly fees and chargebacks and determining in-transit deposits at the end of each month
  • Analyze and reconcile open Retail customer receivable balances, review aged invoices and, where necessary, follow-up with the customer on past-due balances
  • Manage the AR inbox and respond to customer inquiries regarding invoices, returns, statements and other invoicing questions
  • Routinely reconcile customer portals to internal records and generate customer statements to ensure invoices are being processed and paid in a timely manner
  • Work cross functionally to manage all facets of the customer invoicing processes, including: review daily MSRP reports for pricing errors, review exception reports daily for JDE processing errors and inspect EDI transmission files and manual invoices for inaccuracies
  • Maintain and review all customer data within the ERP system including, contact information and payment terms, to ensure information is current

Perform Other Accounting Responsibilities

  • Assist with monthly sales tax responsibilities, including responding to notices, submitting monthly payments and reconciling sales
  • Update ABL monthly reporting to determine eligible AR balances for the company’s ABL and ensure company remains compliant with banking requirements
  • Serve as the primarily liaison between Honest’s credit card processors (PayPal and Braintree) by reviewing transactions, fees and policy updates, as needed
  • Prepare Kount/Chargehound reporting and partner cross functionally to review monthly activity, submit disputes (where applicable), analyze high risk areas and propose changes to reduce fraudulent credit card risk
  • Prepare manual invoices related to payments owed to Honest, including monthly subtenant rent and parking and quarterly supplier volume incentives
  • Provide supporting documentation for external audit and tax return preparation
  • Assist with ad-hoc accounting projects and continual process improvement, as required

You’ll love this job if you’re:

  • A strong communicator and collaborator. You’ll work effectively with all members of the organization, from individual contributors to top execs
  • Highly analytical and strategic. Your problem-solving skills are unparalleled
  • Comfortable in a fast-paced, fluid environment. You think quickly on your feet!
  • Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!

What you’ll need:

  • Bachelor’s degree – Accounting/ Business/ Finance preferred
  • 2-5 years Accounts Receivable experience
  • Experience with Retail/ Wholesale chargebacks and EDI transactions
  • Proficiency in Excel formulas, vlookups, and pivot tables
  • Highly organized and exceptional research / data tracking skills
  • Analytical problem-solving skills

Bonus points for:

  • Oracle JDE is a plus
  • CPG industry background as well as Grocery and Naturals

Benefits & Perks

We offer a competitive benefits package including comprehensive health and wellness coverage, 401k with company match, wellness incentives including a monthly fitness reimbursement and onsite fitness classes, options for education reimbursement, and a discount on all products. We value work-life balance and offer a generous and flexible vacation policy. Thinking about adding little ones to your family? Honest offers generous maternity and paternity leave. We love the furry kids too and offer pet insurance so your companions are well taken care of.