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Purpose of the Role
The main objective for the role is to integrate and launch new clients onto the Partnerize platform, whilst offering on going proactive and reactive technical support to ensure clients expectations are exceeded and business retained.
Own the technical relationships with a designated set of strategic Partnerize customers, becoming a trusted partner for relevant customer teams. Gain a nuanced understanding of our customers' technical landscape, current pain points, and vision for the future.
Collaborate with Customer Success, Client Services and key customer stakeholders to clearly frame the customers' business processes from partner/affiliate/influencer management perspective to identify the optimal technical solution
Leverage your expertise of the Partnerize technology to lead customers to well-architected integrations that utilize best practices and solve key problems to drive increased business value.
Collaborate with Partnerize Product team on escalated technical issues to deliver timely resolutions.
Work proactively with customers to identify issue patterns and drive continuous improvement of the technical solutions and integrations.
Advise and coach client development teams on how to best leverage Partnerize APIs, providing demos as required.
Project manage implementation for key customers and manage post-sale customer relationships form the technical perspective.
Identify, debug and resolve client challenges to support their growth and vision in the channel.
3+ years relevant work experience in a client-facing technical role, preferably solutions engineering, with an impressive track record of retention and high customer satisfaction.
Proven experience working with developers, preferably helping leverage APIs.
Proficiency in technical writing and producing technical documentation.
Experience driving large client integrations.
Excellent written and verbal communications skills, able to quickly establish credibility with engineering teams and technical leadership.
Experience consulting with stakeholders to architect complex solutions with a focus on increased productivity, scalability, and performance.
Superb problem-solving skills: able to address technically focused customer escalations and proactively form solutions aligned with a customer's vision.
Strong working knowledge of at least one programming language, along with knowledge of REST APIs and SQL.
Preferred: Strong working knowledge of affiliate/influencer/mobile linking and tracking industry.
These days, more and more brand sales are being generated through partnerships. It stands to reason. When one company can collaborate with another to drive more sales and revenue, the combination can drive better results and outstanding ROI. But partnerships take management and attention to flourish. It can be incredibly difficult to form partnerships, manage them, optimize campaigns, and make payments to your partners when you try to do it manually. Brands need something better. A way to make partnership easier, more efficient, and more profitable. That’s where we come in!
Partnerize makes it easier for the world's largest brands to build powerful business partnerships that drive extraordinary business growth. The Partnerize Partner Management Platform is an end-to-end, SaaS-based solution for forming, managing, analyzing, and predicting future results for partner marketing programs using artificial intelligence.
Many of the world’s largest and most innovative businesses rely our real-time technology to Partnerize. We work with more than 300 of the world's great brands and are proud to have business relationships with more than 25 of Fortune's top 100 global brands. Every year, we drive and manage more than $6B in partner programs and $500M in financial exchanges across 214 countries and territories worldwide. And our growth line is pointed up up up.
Partnership is a big deal, and we play an important role in helping the world’s great brands get the most out of this powerful business channel. Working for Partnerize gives you the opportunity to be part of something big.
We’re the highest ranked company in our category on Glassdoor, and offer a rich benefits package including groundbreaking benefits for new parents and families. New employees in the US start with 20 days paid vacation, good health plans, a 401K and more. Our Marketing team is incredibly effective and dynamic, and highly valued across the organization. And our Partner team has bold action plans for transforming our business through rich and productive partner relationships. To learn more about Partnerize and partner marketing, visit Partnerize.com.
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