Vendor Manager at Quora
Mountain View, CA, US

The vast majority of human knowledge is still not on the internet. Most of it is trapped in the form of experience in people's heads, or buried in books and papers that only experts can access. More than a billion people use the internet, yet only a tiny fraction contribute their knowledge to it. We want to democratize access to knowledge of all kinds — from politics to painting, cooking to coding, etymology to experiences — so if someone out there knows something, anyone else can learn it. Our mission is to share and grow the world's knowledge, and we're building a world-class team to help us achieve this mission.

About the Team:

We are looking for an experienced hire in our growing Product Operations team. The Product Operations team not only acts as the voice of our Quora community but also plays a critical role in developing and enforcing policies within the community. You will work with cross-functional teams (product, engineering, legal, security, finance, etc.) to build ground-up initiatives in order to scale support, moderation, internationalization, and monetization. This is a high impact, high-performance team and you will play a pivotal role in ensuring that the team can scale efficiently and effectively.

About the Role:

As the Vendor Manager, you play a key role in leading the team's engagement with various professional services providers for programs and vendor teams of all sizes. You will interact directly with both Quora and vendor leadership teams to ensure execution of our agreements and ensure performance and delivery.

Responsibilities:

  • Be the main point of contact to liaise between Quora and various service providers in end-to-end vendor operational processes, from RFP to contract negotiation and day-to-day performance management
  • Demonstrate strong discipline in balancing cost and quality to achieve performance targets
  • Facilitate communications between Quora cross-functional teams and vendor teams on capacity planning, QA, training, and documentation
  • Lead regular vendor meetings and business reviews and holding vendors accountable against performance targets
  • Identify opportunities to improve vendor processes by advocating improvements to tools and systems
  • Work with both internal and vendor teams to develop capacity planning (supply) to managing incoming traffic (demand)

Minimum Qualifications:

  • 2+ years direct vendor management experience across multiple international locations 
  • Ability to analyze and negotiate contracts, service level agreements, and statements of work
  • Prior experience in volume forecast and capacity planning (e.g. demand and supply analysis, multi-vendor model, multi-location model, etc.)
  • Analytical skills and ability to assess performance from data analysis (e.g. budgeting, annual planning, headcount and staffing modeling, SLA attianment, vendor productivity measures, vendor utilization measures, etc.)
  • 3+ years experience working with cross-functional teams and stakeholders to achieve team metrics and goals
  • Up to 20% travel required

Preferred Qualifications:

  • BA/BS degree or equivalent practical experience
  • Experience in internet products and technologies
  • User-generated content moderation experience
  • Active user of Quora and a passion for Quora's mission and goals


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.