Business Analytics - Trust and Safety at Upwork
San Francisco, CA, US

Upwork ($UPWK) is the world's largest freelancing website. Each year $1.7 billion of work happens through Upwork, allowing businesses to get more done and helping professionals break free of traditional time and place boundaries and work anytime, anywhere on projects they love. At Upwork, you'll help build on this momentum. Together, we'll create economic and social value on a global scale, providing a trusted online workplace for businesses to connect with extraordinary talent and work without limits. 

Your responsibilities:

  • Analyze trends, identify insights, and create models and rules to detect and manage risk fraud, account takeovers, phishing, and malware
  • Track key operation metrics to ensure policy enforcement and operational effectiveness
  • Apply your expertise in quantitative analysis and data visualization to tell stories
  • Extract fraud behavior patterns through analyses on large data sets, enhance fraud rules, and improve automation
  • Work closely with cross-functional teams (Business, Operations, and Product) to translate requirements into technical specifications

What it takes to catch our eye:

  • 2 years of work experience in data analytics role
  • Strong SQL, Excel and presentation skills
  • Passion for Upwork and a strong motivation to solve challenging risk problems to protect our customers and our company’s revenue

How to really knock our socks off:

  • Experience in handling large scale structured/unstructured data
  • Experience in analysis and presentation of results in a clear and effective manner
  • Familiarity with at least one scripting language such as Unix Shell Scripting, Python, etc.
  • Predictive analytics experience a plus
  • Strong interest or previous experience in working in trust, risk, or security
  • Ability to work independently in a small team
  • Curious and skilled at identifying solutions that best address the root cause
  • Desire to work in a dynamic environment and lead priorities across multiple simultaneous projects


Come change how the world works.


At Upwork you’ll help shape the future of work. From our offices in San Francisco, Mountain View and Chicago, together we’re creating exciting new opportunities for a world of professionals. You’ll be part of a vibrant culture built on shared values: Inspire a boundless future of work, Put our community first, Have a bias towards action, and Build amazing teams. Along the way you’ll have fun and enjoy the perks of a people-first company: Work from Home Wednesday's, daily breakfast and lunch, regular in-office happy hours, top-notch benefits … and more. Check out Upwork’s spotlight on The Muse for a glimpse of our daily work/life balance.


Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.