Relationship Manager at United Capital Financial Partners
Washington, DC, US

United Capital of Bethesda, formerly Zirkin-Cutler Investments, manages wealth for individuals, families, small businesses, trusts, endowments, corporate and family foundations, and retirement plans utilizing individual equities and bonds. Our objective is to provide each and every client with a unique and transparent portfolio that is catered specifically to their individual needs. Our process opens the lines of communication between financial adviser and client, a practice which ensures that we provide the greatest possible service. 

 

As an important member of United Capital Financial Advisers, Inc., the Relationship Manager acts as the secondary point of contact for assigned clients. This individual is responsible for the monitoring of the relationship ensuring a consistent positive client experience including working with the team to ensure all commitments are completed and followed through in a timely manner. 

This position requires a pro-active approach and ability to independently carry out the duties of the position. The ability to effectively manage time and multi-task with attention to detail is critical to this role. Must have great client service skills, be a pro-active, confident person with excellent organizational skills, with a ‘can-do’ attitude, have good time management skills and be flexible in a fast paced and changing environment. 

 

This position requires a seasoned and motivated person. The ideal candidate should exhibit high standards, good judgment, and an ability to take initiative, and prioritize daily tasks with minimal oversight.

 

ESSENTIAL RESPONSIBILITIES

 

Client Development:

  • Actively participate in all assigned Managing Director or Wealth Adviser client meetings.
  • Demonstrate the ability to escalate potential client issues to Managing Director or Wealth Adviser, as appropriate.
  • Actively document all notes and action items during client meetings and ensure all commitments made by the Managing Director or Wealth Adviser are being completed in a timely manner.
  • Review task assignments for each client and work directly with team members to ensure all follow-up and action items as a result of client meetings are documented in Salesforce and completed within the specified time frame. 
  • Under the direct oversight of the Managing Director or Wealth Adviser, actively engage in Client Case Prep meetings, providing recommendations and feedback relative to the client's financial plan as appropriate. 
  • Responsible for reviewing statements, forecasting review data, developing a meeting agenda format, creating presentations, case documentation and deliverables for all assigned clients. 
  • Manage developing and maintaining suitability documentation utilizing client file standards. 
  • Ensure compliance notation is adhered to; demonstrate suitable and appropriate recommendations to ensure quality standards, including full and fair disclosure.

 

Client Relationship Management:

  • Act as the secondary point of contact for all client interactions, working with team members to ensure a timely response to all client questions and concerns. 
  • Establish and maintain positive relationships with existing firm clients to ensure client satisfaction. 

 

Professional Growth & Development:

  • Provide thoughts and feedback relative to operational procedures for servicing clients including making recommendations for increased efficiency within the current process. 

 

POSITION SPECIFICATIONS

Experience and Education:

  • A Bachelor’s degree is required.
  • Must have 3-5 years working in a Client Service role in the financial industry. 
  • Comprehensive knowledge of the financial industry. 
  • Series 65 or on track to obtain a Series 65.

 

Skills and Knowledge:

  • Demonstrates analytical ability, good judgment, problem solving, responsibility, personal integrity, and is able to deal with confidential information on a daily basis. 
  • A self-starter with a strong sense of ownership, positive professional attitude and demeanor. 
  • Must be able to exercise judgment, tact and diplomacy on behalf of supervisors when dealing with other executives and levels of management. 
  • Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
  • Proficient in Google Apps.
  • Experience in Salesforce highly desired. 
  • Excellent customer service, good oral and written communication skills. 
  • Professional and articulate with strong attention to detail. 
  • Ability to work efficiently, effectively and independently to see projects through to conclusion.
  • Excellent time management, strong organizational skills, ability to priortize multiple tasks and anticipate potential problems. 

 

Core Competencies:

  • Evaluate and assess timely completion of client deliverables, allocation of internal resources, and client liaison. 
  • Able to interpret and disseminate information, prepare basic reports and use of the appropriate mode of communication. 
  • Orientated to provide excellent Customer/Client service.
  • Computer literate. Comfortable with technology, the use of standard office programs and networks.