Senior IT Business Analyst at The Climate Corp.
St. Louis, MO, US

Brief Description:

The IT Senior Business Process Analyst will be in a pivotal role to effectively integrate, create, and deliver mission-critical applications for The Climate Corp.  The Individual will be responsible for supporting the functional delivery and maintenance of the CMDB and ITOM solution. Activities will include functional requirements gathering, use case documentation, process and workflow design, testing and validation, communication and training, and continued execution of CMDB and ITOM strategy.  This position is responsible for creating and operationalizing new processes and procedures for the APM team, as well as continuous process improvement and alignment with team objectives and goals.

 

What You Will Do:

  • Facilitate requirements gathering and document requirements
  • Analyze and document business processes and systems
  • Work Collaboratively towards implementation and continued maintenance of an enterprise-class CMDB
  • Analyze requirements, data and information from multiple data sources and decompose into detailed requirements
  • Responsible for working with Process Owners to define requirements and create well-written user stories that meet the criteria required to deliver a successful product
  • Support Configuration Data Model
  • Support all design, testing and documentation efforts
  • Work with ServiceNow Engineer in conducting testing to ensure the quality of new software releases
  • Support development and execution of complex business rules
  • Create references and guides for IT Service Desk
  • Support report generation and materials for meetings
  • Provide quality control reviews
  • Lead execution of growth strategy for CMDB and ITOM services

Additional Responsibilities:

  • Provide updates during team meetings and leadership forums
  • Partner with the integration team 
  • Work with cross-functional teams to understand and develop a process flow
  • Contribute to other APM Team initiatives as needed

Basic Qualifications:

  • 5+ Years of industry experience in IT
  • 2+ Years of Business/Systems Analysis Experience
  • 2+ Years Lead Experience in an IT Capacity 

Preferred Qualifications:

  • Prior CMDB implementation and maintenance experience
  • Training or certifications in Agile methods
  • ServiceNow Application Developer Certification
  • ITIL v3 Certification
  • ServiceNow CMDB/ITSM Implementation Specialist Certification

What We Offer:

Our teams are composed of industry experts, top scientists, and talented engineers. The environment is extremely engaging and fast-paced, with dozens of specialties coming together to provide the best possible products and experiences for our customers.

We provide competitive salaries and some of the best perks in the industry, including:

  • Superb medical, dental, vision, life, disability benefits, and a 401k matching program
  • A stocked kitchen with a large assortment of snacks & drinks to get you through the day
  • Encouragement to get out of the office and into the field with agents and farmers to see first-hand how our products are being used
  • We take part and offer various workshops, conferences, meet-up groups, tech-talks, and hackathons to encourage participation and growth in both community involvement and career development

We also hinge our cultural DNA on these five values:

  • Inspire one another
  • Innovate in all we do
  • Leave a mark on the world
  • Find the possible in the impossible
  • Be direct and transparent

As part of our dedication to the diversity of our workforce, The Climate Corporation is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or accommodation due to a disability, you may contact us at accommodations@climate.com