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Reporting to the Director of Customer Success, the Strategic Customer Success Manager works with large Enterprise customers. In this role, you maintain a high level of customer satisfaction by building long-term strategic relationships with our customers and ensuring they realize full value from their investment with Workfront. Your focus is to make every customer in your portfolio wildly successful, resulting in long-term loyalty to Workfront.
A significant part of your role is to serve as a customer advocate, often functioning as a liaison between our customers and all internal Workfront teams (e.g. Professional Services, Customer Support, Product Development, etc). You ensure that needs and/or requirements considered critical to the success of these customers are communicated and managed throughout the Workfront organization.
Essential Duties and Responsibilities
Essential Knowledge, Skills, Abilities, and Background
Preferred Knowledge, Skills, Abilities, and Background
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