We believe in differentiating our capital.
The job will involve the following activities on day to day basis:
Assist the monitoring and L1 team in monitoring the health of the Aryaka Core Networks and Customer’s network.
Diagnosing the escalated network issues & working with various stakeholders such as customers, engineering, vendors etc. and reporting the same.
Escalating to Technical Leads/Escalation Engineers & follow-up on the issue for closure.
Proactive Problem Management of certain critical accounts.
3-6 yrs of experience in Networking Industry. Customer facing experience is an advantage.
Preferably from TAC expertise t
ools to improvise the same
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