Service Designer at Zopa
London, GB
We’re empowering people to FeelGood about their money.
We’re been on this journey since 2004, when we built the first ever peer-to-peer lending company to give people access to simpler, better-value loans and investments. When it comes to money, we think everyone deserves a fair deal, so since we launched, we’ve helped hundreds of thousands of customers to take the stress out of money by building our business on honesty, transparency and trust.
Our journey’s always evolving and we’re now launching a bank. But a different type of bank – one that empowers its customers to take control of their finances and FeelGood about their money.
If you embrace being challenged beyond the norm, aren’t afraid to think differently and are motivated by working somewhere you can really make an impact, you’ll love life here at Zopa.
As a Service Designer, you will lead design initiatives that impact the end-to-end customer journey and design experiences for a range of consumer-facing products and services. Your work will have a meaningful impact on a large scale. You'll be working with teams of Designers, Product Managers, Engineers and other stakeholders to produce outcomes aligned with user needs and business goals.  
This is a newly created position; we're looking for someone who can take a leadership role in advocating for the best solutions that are based on a foundation of empathy and understanding of real people.

A day in the life:

    • You will support the designers embedded in our product tribes, leading independent research on multiple aspects of how users engage with products and experiences.  
    • You will support or conduct the collection and analyses of user behaviour via qualitative and quantitative methods, such as usability studies, interviews, and surveys. 
    • Define user experience goals and design journeys across Zopa's product ecosystem. 
    • Take the lead the creation of user flows, storyboards, wireframes, and prototypes at appropriate degrees of fidelity. 
    • Pushing your limits and searching for opportunities to become better. 
    • You are accountable for your growth as an individual practitioner and the growth of your peers.   
    • You will be an advocate for the needs of Zopa's current and potential customers.  
    • You will communicate outcomes to diverse audiences through stories and verbal presentations.  

About you:

    • You earned a degree in Design, Human-Computer Interaction, a related field, and have proven practical experience. 
    • You have experience integrating user research into product designs and design practices.  
    • You are a guide and coach for designers in your areas of expertise on projects, so you’ll be a genuine team player and keen to contribute more broadly to our design community.
    • You thrive in an environment with short feedback loops. 
    • You have experience integrating user research into product designs and design practices.  
    • You look for opportunities to solve problems in unusual and innovative ways. 
    • You have a portfolio of UX design work from pencil and whiteboard to wireframes, mappings, and prototypes.  
To thrive here, you’ll need to:
Champion our customers. Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
Help us make fearless choices. Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
Walk the talk. Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
Win smarter. You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
Be in it together. You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to great products and unique company culture. We simply can’t expect to empower our customers to better manage their money without challenging the current status quo. Creating the best place for money is no easy task, which is why we need talent from all walks of life.