Resolution Associate at BlueVine
Redwood City, CA, US
Small business success begins with better banking. That’s where we come in. BlueVine  is a leader in small business banking - providing smart, fast and easy-to-use solutions specifically designed with small business owners in mind. We’ve helped  20,000+ businesses since we started in 2013, funding more than $2.5 billion in working capital through our pioneering online platform. Headquartered in Redwood City, CA (across the RWC CalTrain station), BlueVine is backed by leading investors including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, M12 (Microsoft’s Venture Arm).
 
As a Resolutions Associate at BlueVine, you will be spearheading our efforts to reduce losses and drive repayment on client accounts.

WHAT YOU'LL DO:

    • Partner with Risk and Account Management to locate, notify, and collect from clients
    • Craft and implement comprehensive workout plans which maximize repayment
    • Act creatively to aggressively collect on delinquent accounts, leveraging available data and skip tracing tools to reach clients and account debtors
    • Coordinate with the Legal department and external counsel to create and take advantage of available leverage
    • Keep records meticulously in order to track the effectiveness and performance of internal and external collections efforts

WHAT WE LOOK FOR:

    • 1-3 years of work experience
    • Bachelor’s degree preferred
    • Strong decision-making and problem-solving skills
    • Able to maintain composure in unfamiliar or ambiguous situations  
    • Self-motivated and positive
    • Dependable and organized in fast-paced or high-pressure situations 
    • Customer service experience a plus
    • Bi-Lingual a plus

BENEFITS & PERKS:

    • Receive over $1,000 annually for a wellness benefit of your choice
    • Free commuter benefits - CalTrain passes for SF employees and a monthly parking allowance for SF/NJ employees
    • Weekly catered lunches
    • Unlimited snacks in fully stocked kitchens
    • Generous PTO and holidays
    • Excellent health coverage and life insurance benefits
    • Generous, paid parental leave which covers up to 15 weeks
    • Pet-friendly offices