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DescriptionYour contribution to our missionWe are the world’s leading online marketplace for business loans and our mission is to improve the financial world. As an Efficiency and QA Analyst, you are a driving force in our Servicing, Collections & Recoveries (SCR) team, supporting SME businesses and entrepreneurs looking for an alternative to meet their financial goals.Your responsibilities: You feel comfortable in written and phone communication and are able to support any operational teams during spikes on our key business You are a responsible project lead within SCR team to increase and secure efficiency within the SCR tool based on your Managers requirements Work closely together with product to assure all needs for SCR are covered within new tool releases, including fees and charges as well as waterfall logics Assure that all processes are tracked and covered for each investor to secure audit trails Update and assure process and QA guidelines and work with team managers to keep all teams up to date Regular QA checks per team to assure quality and SLA’s are kept You are keen to learn standard reporting to assure backup for the SCR reporting is securedYour profile: You have a strong background on para legal or banking Eagerness to learn and challenge the status quo Able to drive projects and manage challenges to assure strong focus on product developments for SCR, to increase efficiency and constant high quality while processes are more and more automated Hands on and with excellent communication skills Excellent analytical skills and attention to detail Ability to plan, organize, prioritize and manage time well Fluent German with excellent English skillsWhat you can expect from us: The possibility to actively build our new entity, FC Forderungsmanagement GmbH, with us. Integrate your expertise and your innovative ideas into our team while we can help you to expand your own knowledge. An international, highly-motivated and open-hearted team that is always there by your side to assist you in completing your tasks. Flat hierarchies, strong solidarity and lots of team events (summer party, participation in sports events, quarterly bonding events) Wide-ranging learning & development opportunities with lots of different modules for self development Central location and very good accessibility with public transport
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