Business Services Consultant at BloomReach
London, GB

As we build out our Professional Services organisation, we are seeking a hands-on Business Services Consultant who can deliver on customer trainings and services engagements, in order to help our customers become power users of our tools and scale our delivery.

Bloomreach business services engagements address a variety of customer-facing needs, including product training and onboarding, ongoing customer education, optimisation and analytics engagements, and any new service offerings we develop as our product roadmap evolves. As a Business Services Consultant, you will not only be responsible for delivering on these projects, but you will also be the primary driver of improving our existing offerings such that they can be delivered in a high quality and profitable manner. In addition to project delivery, you will also play a key role in helping to build our organisation. This could include strategic initiatives like optimising our processes and working with our field team (Sales and Customer Success) to create enablement materials.

Your role will require significant collaboration with customers and internal teams to deliver successful services projects and trainings. You will need to spend significant time with our customers-- educating them on how to use the product, showing them how to use Bloomreach tools to achieve business value, and helping them understand how Bloomreach can help them achieve their organisational goals. Additionally, you will work cross-functionally with our Bloomreach teams-- Sales, Customer Success, Product, and Technical Services-- to ensure that engagements are aligned with customer goals and expectations. A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.

In summary, you’ll be a key part of building out our Professional Services team that brings scale to Bloomreach customer success and value demonstration.

Position located in London, UK

 Responsibilities

  • Become an expert in the Bloomreach Search and Merchandising product line and stay knowledgeable about fast-moving product developments
  • Deliver on business service engagements and training programs for our customers to ensure that they are proficient in our products and getting optimal value from them
  • Iterate on and recommend optimisations to existing business service offerings and how they are delivered, to ensure alignment between customer needs, service offerings, and product roadmap
  • Collaborate with internal teams (e.g. Sales, Customer Success, Product, and Technical teams) to ensure successful delivery of customer-facing projects and grow the services pipeline
  • Help to build out the Professional Services organisation. Be a thought partner to the Business Services Lead in all things related to growing and operating our team. Help to define and streamline operational processes and deliver on some of them as needed

    Requirements

  • 2+ years of relevant experience in training, consulting or professional services
  • Strong customer orientation-- ability to set expectations and deliver against them
  • Strong presentation, written and verbal communication skills
  • Strong project management and communication skills - proven track record working on a variety of projects, while demonstrating the ability to multitask and prioritize effectively
  • Solid experience with B2B SaaS and business fundamentals
  • Natural problem solver and change driver; intellectually curious and critical thinker, able to anticipate challenges and changes before they happen
  • Thrive in a fast-paced technology-driven company and skilled at applying structure to an unstructured environment
  • Ideally has experience in the eCommerce space, including site merchandising, marketing, analytics
  • BA/BSc degree
  • Able to travel up to 20%

Preferred Qualifications

  • A “do-er” who works well under pressure - bias toward action, accountability, transparency and ownership
  • Proactive personality type - spot gaps and help propose solutions without being prompted to

Standout Qualifications

  • Experience with services delivery for customer success in enterprise SaaS
  • Experience in learning delivery for enterprise SaaS services for international audiences
  • Familiarity with digital experience landscapes as pertinent to Bloomreach products
  • Experience in the eCommerce space, including site merchandising, marketing, analytics

What we offer

A challenging position with lots of room for growth and support for personal and professional development. Work in the heart of London with a team of fiercely intelligent, international coworkers and the world’s biggest brands. You’ll love our flat, non-hierarchical structure, open(-source) mentality, our commitment to excellence and the fierce loyalty with which we value our team members.