We believe in differentiating our capital.
As we build out our Professional Services organisation, we are seeking a hands-on Business Services Consultant who can deliver on customer trainings and services engagements, in order to help our customers become power users of our tools and scale our delivery.
Bloomreach business services engagements address a variety of customer-facing needs, including product training and onboarding, ongoing customer education, optimisation and analytics engagements, and any new service offerings we develop as our product roadmap evolves. As a Business Services Consultant, you will not only be responsible for delivering on these projects, but you will also be the primary driver of improving our existing offerings such that they can be delivered in a high quality and profitable manner. In addition to project delivery, you will also play a key role in helping to build our organisation. This could include strategic initiatives like optimising our processes and working with our field team (Sales and Customer Success) to create enablement materials.
Your role will require significant collaboration with customers and internal teams to deliver successful services projects and trainings. You will need to spend significant time with our customers-- educating them on how to use the product, showing them how to use Bloomreach tools to achieve business value, and helping them understand how Bloomreach can help them achieve their organisational goals. Additionally, you will work cross-functionally with our Bloomreach teams-- Sales, Customer Success, Product, and Technical Services-- to ensure that engagements are aligned with customer goals and expectations. A strong customer orientation, exceptional collaboration skills, intellectual curiosity, and critical thinking background are key elements for success in this role.
In summary, you’ll be a key part of building out our Professional Services team that brings scale to Bloomreach customer success and value demonstration.
Position located in London, UK
What we offer
A challenging position with lots of room for growth and support for personal and professional development. Work in the heart of London with a team of fiercely intelligent, international coworkers and the world’s biggest brands. You’ll love our flat, non-hierarchical structure, open(-source) mentality, our commitment to excellence and the fierce loyalty with which we value our team members.
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