Technical Support Engineer – Tier I at Varonis Systems
Morrisville, NC, US

The Technical Support Engineer will work with customers to resolve technical issues and provide training sessions regarding our proprietary software.



  • Respond daily to customer inquiries in a timely manner.
  • Provide customers with timely resolution of technical issues.
  • Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment.
  • Work with technical infrastructures to install/configure Exchange and Active Directory; troubleshoot Exchange server; building out Windows Server in new environments; setting up/configuring new domains.
  • Responsible for communicating/explaining technical issues with well-versed technical individuals.
  • May be required to run/write Linux scripts; ability to set up multiple command lines.
  • Ability to communicate in a high level technical setting with enterprise level organizations.



  • Education: Bachelor’s Degree (B. A.) in Computer Science or Information Technology or equivalent from four-year college or technical school; 0-1 years’ experience as a system administrator/technical support representative; or equivalent combination of education and experience.
  • Computer Skills: Knowledge in Microsoft environments (AD, Exchange, Windows servers), Networking (TCP/IP, routing, firewalls); databases (MSSQL preferred); web servers and applications; storage devices (NetApp, EMC)
  • Certificates and Licenses:
    • Pass 3 technical certifications- Architecture, GUI & Filers.  Minimum score required to pass is 80%.
    • Pass Shadowing certification after 5 weeks in the position.
    • Pass role playing certification.
    • Receiving the minimum required score on all 5 certifications is a condition of continued employment.
    • Preferred Microsoft certifications- MCSE, MCP.


To perform this job successfully, an individual should demonstrate the following competencies:

  • Analytical: Collects and researches data; designs workflows and procedures; identifies data relationships and dependencies; synthesizes complex or diverse information; uses intuition and experience to complement data.
  • Technical Skills: Assesses own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.
  • Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
  • Written Communication: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
  • Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
  • Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.


We invite you to check out our Instagram Page to gain further insight into the Varonis culture!



Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.