Technical Support Engineer – Tier I at Varonis Systems
Morrisville, NC, US

The Technical Support Engineer will work with customers to resolve technical issues and provide training sessions regarding our proprietary software.

 

Responsibilities

  • Respond daily to customer inquiries in a timely manner.
  • Provide customers with timely resolution of technical issues.
  • Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment.
  • Work with technical infrastructures to install/configure Exchange and Active Directory; troubleshoot Exchange server; building out Windows Server in new environments; setting up/configuring new domains.
  • Responsible for communicating/explaining technical issues with well-versed technical individuals.
  • May be required to run/write Linux scripts; ability to set up multiple command lines.
  • Ability to communicate in a high level technical setting with enterprise level organizations.

 

Requirements

  • Education: Bachelor’s Degree (B. A.) in Computer Science or Information Technology or equivalent from four-year college or technical school; 0-1 years’ experience as a system administrator/technical support representative; or equivalent combination of education and experience.
  • Computer Skills: Knowledge in Microsoft environments (AD, Exchange, Windows servers), Networking (TCP/IP, routing, firewalls); databases (MSSQL preferred); web servers and applications; storage devices (NetApp, EMC)
  • Certificates and Licenses:
    • Pass 3 technical certifications- Architecture, GUI & Filers.  Minimum score required to pass is 80%.
    • Pass Shadowing certification after 5 weeks in the position.
    • Pass role playing certification.
    • Receiving the minimum required score on all 5 certifications is a condition of continued employment.
    • Preferred Microsoft certifications- MCSE, MCP.

Competencies

To perform this job successfully, an individual should demonstrate the following competencies:

  • Analytical: Collects and researches data; designs workflows and procedures; identifies data relationships and dependencies; synthesizes complex or diverse information; uses intuition and experience to complement data.
  • Technical Skills: Assesses own strengths and weaknesses; strives to continuously build knowledge and skills; shares expertise with others.
  • Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
  • Customer Service: Manages difficult or emotional customer situations; meets commitments; responds promptly to customer needs; solicits customer feedback to improve service.
  • Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions.
  • Written Communication: Edits work for spelling and grammar; presents numerical data effectively; varies writing style to meet needs; writes clearly and informatively.
  • Oral Communication: Demonstrates group presentation skills; listens and gets clarification; responds well to questions; speaks clearly and persuasively.
  • Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
  • Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; develops realistic action plans.

 

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

 

Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.