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DescriptionDid you know, Funding Circle has helped an estimated 77,000 businesses finance their growth? We are one of the world’s leading platforms for business loans and our mission is to build a better financial world by connecting investors directly with small businesses - helping entrepreneurs to achieve their goals and investors' money work harder.Your MissionIn order to help more small businesses with the funding they need to grow, we are working with a panel of lenders across the industry - both traditional and other FinTechs - allowing us to utilise a range of finance products depending on what is most suitable to the customer. We are looking for an organised, customer centric Support Executive to join the team!What will you be doing?You will support the Underwriter and Sales teams to manage applications from initial submission to payout using a combination of software applications and lender portals. Showing a high level of accuracy to write, check and collate client documentation, your role will be central to ensuring we provide a smooth and swift service for our customers. Gaining an in-depth knowledge of lender processes and requirements Submitting applications via lender portals, collating and sending additional documentation as required Ensuring that we package complete applications for our lenders to help us deliver a fast and efficient service to our clients. Working to a target service level Working closely with the sales team to help them manage customers through the process increasing conversion through slick administration & customer service, including speaking to customers via email & phone Managing applications passed to you by the sales teams ensuring swift processing, and accuracy Maintaining our own internal CRM and providing reporting to the team as required Seeking opportunities to lead change and improve our operating processes Writing lender documentation prior to sending to the client for signing What will you bring to the role?It is important you are: Some experience in a high volume operations or customer support role Highly organised and able to organise your day and week to maximise your efficiency Excellent attention to detail and organisational skills, ability to follow procedures You easily connect with people and demonstrate natural interpersonal skills - including teamwork! Competitive with a desire to work hard and deliver a high volume of work Able to self-motivate as well as contribute to the collective success of the team Excited by a fast-paced environment with the ability to ‘think smart’ and adapt quickly It would be great, but not essential, if you have experience using Excel and Salesforce, evaluating financial documents, bank statements, identification documents We are interested in meeting a diverse range of people - this role would suit both a recent graduate or someone with 1-2 years working experience So why join us at Funding Circle?We are a dynamic, innovative FinTech, creating new solutions with the latest technology and advanced data analytics, whilst delivering a fantastic service to our customers. Our people are at the core of that success, and we believe in a culture that’s as open and collaborative as it is passionate and ambitious. Walk into a team that champions our values; thinking smart, standing together, making it happen, be open and living the adventure Excellent opportunities for career growth in a new business team, we will support your goals Learn, grow and go further with your annual learning budget & our peer-to-peer learning network, FC Academy Free barista made coffee & subsidised lunch daily Monthly team & company wide socials/team bonding + weekly Friday socials Private health insurance which includes 50% discount on Virgin Active + other cool stuff 25 days annual leave + bank holidays
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