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Lightspeed is seeking a full-time energetic and driven Technical Support Specialist to join the Strategic Solutions team, based in Montreal. The Strategic Solutions team is responsible for Lightspeed’s premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed.
Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.
In this position, you will be responsible for supporting Lightspeed's premium customers to ensure they use their POS to its full capacity. Reporting to the Team Lead, you will be part of the team in charge of our Hospitality customers. You will manage technical escalations of at-risk accounts, and identify opportunities for growth.
You will develop a deep understanding of the typical business challenges the customers may face and take the initiative to liaise with our company’s Product and Development teams in order to improve the customer experience. The Strategic Support Specialist is tasked with respecting a company defined SLA, and is the main point of contact for the enterprise clients assigned to their account.
This role is from Monday to Friday only but a flexibility for dealing with emergency during weekends if need be is required.
The ideal candidate has an entrepreneurial spirit with a keen sense of initiative and a desire for professional development.
What's in It for You?
In addition to the perks you see on the Careers page, you’ll get access to:
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