UC/Multimedia Engineer at Groupon
London, GB

Want to leverage your tech skills to make a big difference?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that encourages innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

The Groupon UC/Multimedia Services team provides support, expertise, planning and execution for a wide array of technologies, meetings, and events around the world.  We provide the dial tone at employee desks, help a presenter get their slides on screen, and produce all-hands streams viewed by Groupon employees around the globe. Our team enables clear and effective communications with industry leading technology and excellent customer service.  When a distributed team meets to collaborate, a business unit conducts a periodic status update, engineering sponsors a world-wide hackathon, or someone needs content captured and distributed, our team is responsible for the technology, execution, and support. We are at our best when our work goes unnoticed (that is, it JUST WORKS!).

 

Do you have a voice and video engineering background and want a new challenge? Do you enjoy learning about new technologies in a challenging, real-world environment? If you get excited about things like enabling seamless communication in a global enterprise, Zoom Video Conferencing, Live streaming, and distilling metrics that really matter from massive piles of data, we might be your next best move!  The Global IT team at Groupon is looking for a UC/Multimedia Engineer to be based in our London office, supporting our Unified Communications infrastructure worldwide. Your peers will be systems and network engineers working to make our telephony and conferencing platforms more capable, scalable, reliable and efficient.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • Supporting multi-vendor voice and video solutions to support Groupon’s worldwide operations.

  • Building and supporting the tools that allow Grouponers worldwide to communicate

  • Monitoring the performance of Groupon’s voice, video, and conferencing infrastructures to ensure we deliver the highest quality customer experience.

  • Driving automation improvements.

  • Working directly with vendors and cross-functional teams to support ongoing design and operational excellence efforts.

 

We’re excited about you if you have:

  • BA/BS (or equivalent relevant experience).

  • 3-5 years industry experience in UC, AV, or preferably a mix of both.

  • Strong interpersonal and customer service skills.

  • Experience managing large-scale enterprise or carrier hosted VoIP and/or video platforms.

  • Strong knowledge of TCP/IP, UDP, SIP, and RTP.

  • Strong written and verbal communication skills.

  • Proven ability to troubleshoot and identify the root cause of issues.

  • The ability to think at scale and automate processes.

  • Experience working with carriers to provision, install, and operate both voice and data networks.

  • Experience executing complex technical projects.

  • Experience with process improvements at a large scale across global teams.

 

The UC/Multimedia Services team is passionate about communications technologies.  We’re always looking into the latest and greatest and seeing how it can help Groupon be more effective.  We encourage personal growth, taking on new challenges, and fresh approaches to problems.

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

 

Groupon's purpose is to build strong communities through thriving small businesses.  To learn more about the world's largest local ecommerce marketplace,  click here for the latest Groupon news. Plus, be sure to  check out the values  that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it.  Hear from real Groupon team members  and learn more about our  inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us. 

 

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.