Customer and Merchant Services Representative at Groupon
Warsaw, PL

Customer and Merchant Service Representative is responsible for complex support of Groupon merchants and also for resolving end-to-end the most difficult cases, escalated by Groupon customers, together with our merchants. Agent is responsible for contact with Groupon merchants on behalf of Groupon customers as well as provide our customers expected support in escalated cases to provide best solutions to both parties.

 

You’ll spend time on the following:

  • Respond to all customer queries and difficult cases, escalated by customers and/or CS Representatives internally (via all channels) and resolve them end-to-end
  • Respond to all other Merchant queries (via all channels) in a timely, accurate and consistent manner, in line with Groupon procedures
  • Go that extra mile to ensure an outstanding overall Merchant and Customer experience
  • Act as a liaison with other departments to address any cross departmental issues impacting the merchant and to ensure the best merchants and customer experience, in accordance with the company's standards
  • Manage time and productivity to meet daily individual and team ticket targets
  • Preparing reports and analyses to identify and prevent potential problems with merchants
  • Participation in all trainings, refresh-trainings and meetings organized by QA and Trainers team, supervisors and/or managers
  • Acquiring knowledge and understanding of multiple Groupon tools and processes
  • Performing other duties as assigned by manager(s).

 

We’re excited about you if you have:

  • Strong language skills (English level minimum B2);
  • You’re proficient in Windows and Microsoft Suite
  • Excellent communication skills both written and verbal
  • You thrive in a close-knit team environment and love to learn from those around you
  • Ability to work independently with excellent attention to detail
  • You are nimble and quick to adapt to shifting priorities, at times under tight deadlines
  • You have strong relationship-building skills, with a high degree of integrity and patience
  • Previous experience working in customer service would be an advantage;

 

 

Groupon's purpose is to build strong communities through thriving small businesses.  To learn more about the world's largest local ecommerce marketplace,  click here for the latest Groupon news. Plus, be sure to  check out the values  that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it.  Hear from real Groupon team members  and learn more about our  inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us. 

 

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint