We believe in differentiating our capital.
Helping our customers have amazing experiences is the heart of everything we do.
Are you the kind of person who can step into the shoes of an unhappy customer to calm them down? Are you a pro at multitasking? Do you enjoy working on complex customer problems? Then you should read on.
Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.
Our Customer Service (CS) teams play a vital role in Groupon’s brand value and reputation by providing support to our current and future customers. Whether it's over chat, email, or phone, our teams handle customer queries (big and small) to help solve problems and diffuse tricky situations.
You’ll spend time on the following:
Resolving customer queries in the respective language, in all channels supported, in accordance with company’s procedures and standards
Ensure customer satisfaction by meeting customer needs in courteous and timely manner
Analysing customers queries and preparing answers to customers based on solutions presented in Knowledge Database, FAQ and sales conditions
Reporting issues to QA/Trainer/Team Leader, when there is no solution or procedure to solve them
Participation in all trainings, refresh-trainings and meetings organized by QA and Trainers team, supervisors and/or managers
Performing other duties as assigned by manager(s).
We’re excited about you if you have:
Very good command of the respective language Italian (at least level C1);
Computer literacy, MS office, Windows environment
Good knowledge of consumer law and COPC standards will be a strong asset
Good communication skills
Open-minded, ability to learn fast
Customer oriented, focused on quality service
Focused on targets delivery
Ability to identify customer needs
Ability of using different apps in one time
Ability to adapt to changing environment and processes
Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us.
Groupon is an Equal Opportunity Employer
Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.
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