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The Risk Consultant works to provide troubleshooting and resolution of serious issues. This role requires that the individual work closely with multiple departments across Groupon. The Risk Consultant is expected to exercise independent judgement in order to resolve merchant issues, using data-driven research and analysis as well as core decision-making skills to protect the company against financial loss.
DUTIES • Resolving merchant claims and preventing re-feature of high-risk merchants• Negotiating with merchants in relation to contract disputes and legal settlements that affect the company’s bottom line• Cultivating relationships with multiple departments across the company to enhance the risk function• Approving all additional and expedited payments to merchants • Approving all post-feature changes to payment terms in order to maintain the company’s Sarbanes-Oxley compliance• Approving all post-feature edits to deals with potential negative impact on GP• Training customer and merchant-facing departments on best practices to minimize the negative financial impact of the above functions and root causes of same• Interpreting and responding to pre-established risk and fraud alerts by creating and implementing solutions with sales representatives, account managers, and merchants• Holding payments and/or removing features from active status in order to prevent financial loss
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Groupon is an Equal Opportunity Employer
Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.
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