Forecasting Manager at Groupon
Katowice, PL / Warsaw, PL

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

We’re seeking a Forecasting Manager for our Global Service Organization (GSO).  In this role, you will provide an oversight of all forecasting metrics across Customer Service, Merchant Services, Merchant Research and Editorial. This position requires a highly analytical individual that has a passion for mathematics and a deep understanding of contact centers, back-office and subsequent practice-specific calculations used in the industry.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              

You’ll spend time on the following:

  • You will manage the day-to-day activities of the Forecasting team, establishing and nurturing a  collaborative environment

  • You will develop leadership potential through appropriate task assignments and career growth opportunities

  • You will identify business opportunities based on analysis reports (e. g. consolidate queues, changes hours)

  • You will oversee the development and delivery of all management reports related to call centers and ensure accuracy of information to assist in the successful forecasting and scheduling of Customer Service Representatives

  • You will analyse trends and gather input critical to accurate forecasting; providing analysis for forecasting

  • You will collaborate on identifying opportunities to further optimise our workforce

  • You will create and maintain an environment that encourages input from team members, continually improving the forecasting projections across all contact channels

  • You will evaluate and recommend opportunities for process or system improvements and/or enhancements

 

We’re excited about you if you have:

  • Minimum 2 years of experience in Workforce Management

  • Knowledge of Google sheets, Excel, and Google slides

  • Ability to navigate web-based scheduling software (preferred experience with IEX)

  • Excellent communication skills in English both written and verbal skills. 

  • Excellent decision making skills in an environment with ambiguity regarding data and business conditions

  • Self starter

  • Ability to present to higher levels of management

 

Groupon's purpose is to build strong communities through thriving small businesses.  To learn more about the world's largest local ecommerce marketplace,  click here for the latest Groupon news. Plus, be sure to  check out the values  that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it.  Hear from real Groupon team members  and learn more about our  inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us. 

 

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.