SaaS Product Manager at Groupon
Chicago, IL, US

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?


The Team

The Global Services Product and Engineering team is dedicated to helping improve our customer and merchant experiences through evolving software technologies. Our team is responsible for understanding business, stakeholder, and end users needs and translating that into actionable technical outcomes that positively impacts each person who reaches out to Grouon.


The Role

As a SaaS Product Manager, you will be responsible for managing the vendor relationship, performance, and ability to meet key metrics and KPI’s. You will work closely with business stakeholders to understand needs, current technical gaps, and long term strategy to translate back to the vendors in terms of requirements and expected functionality. Lastly, you will collaborate with other Global Service Product Managers and Operational Excellence team members to ensure the holistic technical strategy is aligned and features backlogged, prioritized, and planned.


Responsibilities include that you: 

  • Strategy

    • Ability to go to market driven by business need, weighed against market trends and industry knowledge. 

    • Optimize current tech portfolio based on business strategy and market trajectory.

    • Familiarity with market leaders and drivers of innovations.

    • Responsible for compiling strategic product roadmap, collaborating with stakeholders to build and validate business case.

  • Relationship Management

    • Manage vendor relationships, holding them accountable for both day to day operations and long-term ability to meet strategic initiatives.

    • Collaborate cross-functionally with business stakeholders.

  • Deployment and Execution

    • Define, oversee, prioritize, plan, and drive execution for key strategic initiatives.

    • Coordinate with SaaS Managers to plan backlog and scope proposed projects.


The ideal candidate has: 

  • 3-5 years of experience managing SaaS products including feature release, technical scoping, deployment, and financial assessment.

  • Proven track record of successfully expanding software portfolio based on changing landscape and organizational need.
  • Ability to successfully compile, review, and critique business and financial cases.
  • Strong track record of liaising with business stakeholders leading to successful product deployments
  • Experience in leveraging current solutions or going to market based on best practices, business needs, and market trajectory.


  • Proactive problem solver with an innate ability to navigate complex situations independently. 

  • Strong communication skills with the ability to gain buy-in and influence peers.

  • Due to global working conditions, can maintain a flexible working schedule.

  • Takes ownership over own roadmap with ability to lead discovery without oversight.

Preferred experience in the contact center industry


Groupon's purpose is to build strong communities through thriving small businesses.  To learn more about the world's largest local ecommerce marketplace,  click here for the latest Groupon news. Plus, be sure to  check out the values  that shape our culture, guide our strategy and make our company a great place to work. And just don't take our word for it.  Hear from real Groupon team members  and learn more about our  inclusive employee groups. If all of this sounds like something that's a great fit for you, then click apply and let's see where this takes us. 


Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon's Ethics Reporting Service Ethicspoint.