Customer Support Associate - Internship at Lightspeed POS
Montreal, CA

Lightspeed is seeking a customer service oriented individual to provide technical assistance for our popular Point of Sale software. This is a part-time internship position (20 hours/week). 

As the Customer Support Associate, you will be reaching out our new customers to help them set up their hardware (remotely). This position is for a computer user with a background in customer service. The ideal candidate has excellent verbal and written communication skills, is familiar with Mac OS X, basic hardware knowledge, and has a passion for creating great customer experiences. 

About Us

Lightspeed powers small and medium-sized businesses in over 100 countries around the world with its cloud-based commerce platform. Its smart, scalable, and dependable all-in-one Point of Sale software system helps restaurants and retailers sell across channels, manage operations, engage with consumers, accept payments, and grow their business. Founded in 2005 with offices in Canada, USA, Europe and Australia, Lightspeed recently completed its initial public offering on the Toronto Stock Exchange (TSX: LSPD). We're passionate about enabling people to do their best work. Come work with us and find out what you can do.

Primary Responsibilities

  • Provide excellent technical support and customer service to our customers over the phone
  • Properly document and track customer issues and resolutions
  • Follow escalation procedures as required
  • Liaise with team leaders to best handle day to day situations to better customer experiences
  • Handle miscellaneous duties and responsibilities as defined by management

Requirements

  • A first experience in customer service
  • Excellent verbal and written communication skills in English
  • Effective telephone communication skills, with the ability to conveying a customer-focused attitude
  • Proven experience in managing multiple priorities in a fast-paced environment
  • Very strong organizational and decision-making skills

Assets

  • Computer hardware experience
  • Fluency in French
  • Strong computer skills with working knowledge of Mac OS X
  • Restaurant/Retail experience
  • Problem solving experience

What's in It for You?

In addition to the perks you see on the Careers page, you’ll get access to:

  • A beautifully renovated office space in a castle; one of the best development centres in Montreal;
  • An environment that encourages initiatives and leadership;
  • Happy hour every Friday afternoon;
  • Birthday treats every month to celebrate our employees;
  • Social events throughout the year including the legendary annual holiday party;
  • Fun activities with your teammates - be part of the Lightspeed family;
  • Work with highly talented people who are as passionate about their craft as you are!