Strategic Account Manager at Retail Solutions
Minneapolis, MN, US

RSi is a leading provider of retail data science based analytics and a big data management platform which helps top retailers and CPG companies manage their supply chain and marketing initiatives to drive sales results.  Using machine learning, streaming analytics and predictive models, we are the go-to cloud based; peta-scale SaaS data management platform in the retail industry.  Join our team as a Strategic Account Manager and join a global innovative technology leader with a strong presence in Minneapolis, MN, USA.

POSITION SUMMARY:

The Strategic Account Manager (SAM) creates and executes strategic plans to build relationships, drive value, and manage issues with the goal of expanding the customer partnership while minimizing the potential for churn.                                                                                                                                                 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Account Management

  • Develop AND execute Strategic Plan for each account to minimize churn by maximizing user adoption and value creation.  Ensure RSi is an indispensable partner to the customer and to the customer stakeholders.
  • Ensure all customer sponsors are engaged with RSi at the appropriate levels.
  • Develop mutually agreed upon objectives for each account, and review on a regular cadence
  • Communicate progress with regular scorecards and dashboards.
  • Monitor usage data to ensure that existing users remain active, and leverage power users as advocates for new users.
  • Take action (communication, training, etc.) when users discontinue use of RSi services.
  • Coordinate with Customer Success Manager to gather ticket resolution, SLA, and other measures as necessary.
  • Ensure that the relationship grid is being actively maintained each month.
  • Coordinate weekly, monthly, quarterly meetings with the appropriate customer and RSi stakeholders to track tickets, showcase value, adoption, responsiveness, and roadmap for future wins, etc.
  • Ensure coordination with local channel teams to align activities to drive toward ultimate goals within plan.
  • Understand Retailer data processes, management, lead challenge resolution and communicate effectively to suppliers.

Adoption

  • Increase adoption for existing accounts by expanding active user base to new personnel.
  • Manage all new accounts in accordance with RSi standard 90 day plan.
  • Provide training on product functionality and templates.
  • Setup dashboards to stimulate early adoption across full range of users.
  • Create and present use cases for customer collaboration sharing.
  • Share best practices across retailer accounts.
  • Conduct analysis, report creation and other duties as requested by the customer in support of user adoption.   

Communication

  • Deliver account reviews to internal `executive stakeholders.
  • Provide executives and key stakeholders with regular account updates and escalate when there is a burning issue or churn risk.
  • Share best practices with global peers.
  • Ensure that your accounts are well informed of new product releases, changes / issues with data, tips and tricks, upcoming events, etc.
  • Notify sales execs of new opportunities within the account.

Measurement / Value Creation

  • Contribute to RSi marketing efforts related to success stories, awards and best practices, when allowed within customer agreement.
  • Provide coaching and guidance on CBPs, use cases and methodologies for measuring results.
  • Partner with the Channel team to ensure that all channel accounts are generating value and collect associated documentation as proof points.

Team Management

  • Manage at least 1 direct report.
  • Lead team to increase engagement with customers, elevate return on investment and provide the right levels of support.
  • Provide direction and mentoring to junior team members(s) and manage via annual objectives (business and personal development areas) and coach toward improvement.

QUALIFICATIONS:

  • Bachelor’s Degree (Master’s preferred) with 4+ years of relevant supply chain, operations, category management or related experience (preferably in the CPG or Retail Industries).
    • Strong analytical and data analysis skills demonstrated by experience and references; experience developing data-driven analytical models of various operations/ policies.
    • Proficiency in Excel or other data analysis /mining software is a must.
    • Solid understanding of forecasting and replenishment policies and practices.
    • Proven project management skills: conceptualizing, planning, estimating and executing.
    • Excellent oral and written skills.
    • Strong customer presentation skills.
    • Excellent people skills and ability to build strong relationships with customers.
    • Proven track record of delivering high quality results in a timely manner.
    • Working knowledge of related enterprise software applications (e.g. SAP, Retail Link, Retek, etc.) is highly valued.
    • Experience working with retail point-of-sale and syndicated data (e.g. Neilson and IRI) is highly valued.

Team Management

  • Manage at least 1 direct report.
  • Lead team to increase engagement with customers, elevate return on investment and provide the right levels of support.
  • Provide direction and mentoring to junior team members(s) and manage via annual objectives (business and personal development areas) and coach toward improvement.

EQUAL OPPORTUNITY EMPLOYER:

It is the policy of Retail Solutions Inc. to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination on the basis of age, race, color, sex, sexual orientation, national origin, ancestry, medical condition, disability, marital status, religious or political preferences or union affiliation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of job, employee will need to:

  • Sit for extended periods of time.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
  • Frequently communicate both written and verbal with vendor and internal customer(s) to exchange accurate information regarding business needs.

ABOUT RETAIL SOLUTIONS, INC.:
Retail Solutions, Inc. ("RSi") develops and delivers a comprehensive suite of award-winning software-as-a-service (SaaS) solutions that turn Retailer "downstream data", such as point-of-sale (POS), supply chain, merchandiser feedback and category data, into actionable visibility into the store and onto the shelf for their suppliers.
RSi, the largest and fastest-growing company in the Retail Execution Management field, has more experience with processing customer-specific retailer data than any other company. Retailers and consumer product goods (CPG) companies trust Retail Solutions to grow sales, reduce out-of-stocks, improve promotion execution and effectiveness, maximize retail operation productivity and foster collaborative relationships in the retail industry to improve product availability for the end-consumer.
RSi serves more than 500 CPG Companies, including 23 of the top 25 global consumer goods companies, and processes data from more than 175 leading retailers in the Americas and Europe.
Retail Solutions, Inc. is headquartered in San Jose, CA and has offices in Providence, RI, Bentonville, AR, Minneapolis, MN, Chicago, IL, Brentford, UK, Munich, Germany, Pune, India, and Shanghai, China. RSi is an equal opportunity employer.
To learn more about our Privacy Policy, visit our website at https://www.retailsolutions.com/privacy-policy/.