Customer Success Manager at Fiverr.com
Orlando, FL, US

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for developing long-term relationships with a portfolio of assigned customers, facilitating growth while serving valuable insights across the organization,

The ideal candidate is a natural leader and relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver impressive communication and presentation abilities. 

Responsibilities

  • Build and maintain strong, long-lasting customer relationships
  • Increase the retention and growth of Fiverr’s most valuable customers 
  • Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
  • Identify business opportunities with customers to improve retention
  • Be a trusted partner for the customer on use-case and product functionality
  • Collaborate closely with global team members 
  • Consulting, matchmaking and project management with relevant sellers/buyers
  • Onboarding high value customers with a full demo
  • Assist with high severity requests or issue escalations as needed
  • Communicate clearly the progress of quarterly initiatives to internal and external stakeholders.

Requirements

  • Native-level spoken and written English
  • 2+ years of experience in customer facing roles. 
  • Experience in delivering customer-focused solutions based on customer needs.
  • Ability to create structure in ambiguous situations 
  • Excellent verbal and written communications skills.
  • Passion for technology and the Gig Economy 
  • Driven, self-motivated, enthusiastic and with a bias for action
  • Strong analytical skills, with the ability to translate data into insights. 
  • Experience with Salesforce and G suite, particularly Sheets and Slides, is preferred

Benefits

When you join Fiverr, you’ll become an important member of one of the hottest startups in the world. From day one you’ll be challenged to take risks, think big, and make an impact, while getting lots of love and support from the team. A few of the perks you’ll receive include: competitive salary, health, dental and vision care, an awesome work environment with a company that loves its employees, and the eligibility to participate in Fiverr’s stock option plan.

Equal Opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.