Localization Project Manager at Fiverr.com
Tel Aviv, IL

We are seeking an experienced Localization Project Manager to build our localization capabilities and ultimately to bring customers the right experience in their native language. The role sits within the Fiverr International Expansion team as the localization owner is defining and deploying mechanisms to raise the bar on the localized experiences, serving as a liaison between buyers, Fiverr’s internal teams (product/dev/marketing), and our external vendors.

Responsibilities

  • Manage localization projects end-to-end, working closely with language specialists, internal business partners, external vendors and other departments
  • Maintain and improve linguistic assets such as translation memories and terminology database.
  • Work with partners to improve Machine Translation and measure success
  • Set up (new) ongoing projects in proprietary CAT tool, resolve CAT-tool related client and vendor issues and address knowledge gaps and manage the entire process.
  • Define and independently drive mechanisms to prioritize and improve localization across multiple products and languages simultaneously.
  • Collaborate with corporate and international internal partners to understand and address localization pain points and best practices.
  • Develop project plans, establish SLAs and workflows for internal teams and external vendors
  • Proactively collaborate with relevant stakeholders to resolve questions or issues related to source file discrepancies, terminology, language quality and workflow
  • Manage localization success metrics, including financials and proactive customer feedback gathering
  • Work with business, product, and technical managers to recommend adjustments to plans based on project scoping and assessment of needed global tasks, including adding internationalization tasks to the project.
  • Define methods to anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints.
  • Track and report on localization metrics and performance
  • Conduct post-mortem meetings and document project learnings

Requirements

  • 3+ years of experience content localization, marketing localization or proven equivalent experience - MUST!
  • A bilingual speaker in one or more of the following languages: French, (INT) Spanish and/or(Brazilian) Portuguese
  • Successful record of working on large-scale translation projects
  • Demonstrated (technical) experience with in-house or third party translation management and content management systems (such as Smartling), including translation memory and terminology database management.
  • Project management experience 
  • Strong problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to work on different projects simultaneously
  • Excellent English-language communication skills, both written and verbal
  • Proven abilities in stakeholder management, project planning, resource and risk management
  • Evidence of independently identifying down-stream technical problems (i.e. system incompatibility, resource unavailability) that will conflict with localization objectives
  • Bachelor’s Degree or equivalent, ideally in a linguistic, business or technical domain

Preferred qualifications

  • Experience with machine translation engine training, implementing machine translation workflows and machine translation quality evaluation. 
  • Experience in UX writing

 

Benefits

When you join Fiverr, you’ll become an important member of one of the hottest startups in the world. From day one you’ll be challenged to take risks, think big, and make an impact while getting lots of love and support from the team. A few of the perks you’ll receive include: competitive salary, an awesome work environment with a company that loves its employees, and the eligibility to participate in Fiverr’s stock option plan.

Equal Opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.