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The Manager of Customer Enablement leads and works with the team to develop content and curriculum strategy. Develop and design customer-facing training that supports customers along their journey. Partners with the Director of Customer Enablement, stakeholders, and other subject matter experts to design, create, and lead trainings both online and in-person.
As the Manager of Customer Enablement, you will lead our Learning Programs team, who is responsible for content and curriculum, and shape the customer learning experience by enabling customers and end-users to leverage our products to achieve desired outcomes. You will play a key role in identifying desired outcomes for our customer core teams and frontline user base throughout the customer journey—from implementation and customer success, to growth and optimization. The key to success in this role is business and Workfront acumen with a relentless effort to collaborate and align training to greater initiatives across the Customer Experience (CX) department and Workfront as a whole. As target capabilities, relevant knowledge, and skill sets are identified, you will collaborate with our Training Delivery team to align the on-demand, in-app, and live training experience, and overall effectiveness of our training offerings.
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