We believe in differentiating our capital.
The IT team has the twin responsibilities of making the technology that every Mapboxer uses as effective and frictionless as possible while also optimizing the performance of our corporate technology stack. We do that by promoting secure, repeatable processes, supporting data wherever it lives, and delivering self-service solutions whenever possible. We also provide superior customer service to our employees wherever they are and whatever they do, connecting them with the right resources through a mix of technology and friendly support, whether they need a new keyboard, access to a cloud application, or even a .
Everyone at Mapbox is a customer, a stakeholder, and a partner, often all at the same time. IT has a diverse range of functions, including incident response, laptop support, office networking, audio/visual administration, SaaS application integration, new hire orientation, and end-user training.
Mapbox is a global software engineering organization with employees in North America, Europe, and Asia, and our IT team provides excellent support and services wherever they are. You will be part of a follow-the-sun support model, helping your internal customers maintain their highest productivity, even if they are having a bad IT day. You will form part of the IT first response team for all incoming support requests, whether in our ticketing system or walk up. You will embody the spirit of “service first,” translating technical jargon into easy-to-understand instructions, digging to the root of issues, and ensuring that employees have a great experience, starting with their first day.
In this role, you can expect to:
In addition to our core values, which are not unique to this position and are necessary for Mapbox leaders:
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