Systems Reliability Engineer at Nutanix
Durham, NC, US

Do you thrive on solving complex technical problems? Do you want to be at the cutting edge of technology? If so, we’re interested in speaking with you! Nutanix Worldwide Support is a global organization providing 24/7 support in over 150 countries, in 20 different languages.  We’re as proud of our 96% Customer Satisfaction rating as we are of the advancement opportunities, we can offer our team. 

We’re comprised of leading technology specialists including VCPs, CCIEs, Microsoft Certified Professionals, Linux and Nutanix Platform Professionals among many others. Our customer base is growing rapidly and we’re looking for top-tier Systems Reliability Engineers who share our passion for customer success to join our team! 

You Will:

  • Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
  • Work with our developers to identify defects and opportunities for product improvement
  • Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
  • Provide an analysis of our existing customer base to avoid and minimize risks in the install base
  • Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
  • Collaborate with technology partners (e.g. VMware, Citrix, Microsoft) to resolve issues and push improvements in our ecosystem
  • Develop and contribute to internal and external knowledge bases
  • Provide support on weekdays and also off-hours on an as needed and scheduled rotational basis
  • Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the Nutanix platform.

You’ll Need:

  • Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback
  • Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
  • Professional experience troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage
  • BS in Engineering or CS (or equivalent technical degree and 2+ years of work experience)

 

 

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

 

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.