Principal Program Manager (PMO) at Zillow
San Francisco, CA, US

We seek to reinvent the future of home buying and selling with Zillow 2.0 by building a technology platform that enables a fast, seamless and transparent real estate transaction for buyers and sellers. The platform will harness the power of experienced real estate professionals such as agents, transaction coordinators, title & escrow, mortgage, and more to deliver a magical experience to sellers and buyers.

About the role

Do you want to be part of this evolution of home buying and selling? “Zillow 2.0” is still in early stages, so come seize this rare chance to create a significant impact. We are seeking a top-tier Program Manager (PMO) who is passionate about fundamentally changing how people find and buy homes. We believe in autonomy and moving fast, so self-motivation and the energy to blaze trails is a must-have for this role. In this role, you will:

Structure, coordinate and shepherd quarterly and yearly roadmap planning across multiple teams within the Integrated Transaction Experience (ITX) organization, and across stakeholder business units and teams within Zillow Group.

Define, own and evangelize the tools and processes we will use for roadmap planning and cross-functional initiative planning and tracking, creating artifacts that are easy to maintain, and build upon

Build shared visibility across key business units and teams within Zillow Group for ITX-driven initiatives.

Create and own a process to identify and track dependencies across ITX teams and stakeholder business units and teams, and ensure these are fed into their corresponding planning processes.

Create and ensure adoption of a standardized framework for identifying, tracking, reporting on and remediating risks to execution.

Iterate with a data-informed approach and input from product and business stakeholders to ensure we are using agile, appropriately-weighted processes to achieve our business objectives and results.

Collaborate with individual project managers to ensure consistency in our approach to planning and creating visibility on progress.

Be an arbiter in difficult trade-off conversations, and ensure teams have the right framework to have these conversations and make decisions.

Who you are

  • 5+ years of program/project management experience, with experience in B2B and B2C products.
  • Experience leading large, complex, cross-functional initiatives
  • Knowledge of and experience with project management methodologies and tools.
  • Able to deliver products in an ambiguous environment with a sense of urgency
  • Superb communication, presentation, organizational, and leadership skills.
  • Ambitious and hardworking with demonstrated creative and critical thinking capabilities.
  • Communicate clearly and concisely with peers, business partners, and leadership via appropriate medium: verbal/written/presentation.
  • Ability to comprehend and deal well with rapid changes and remain flexible and calm in the face of uncertainty.
  • High attention-to-detail and ability to multitask opposing priorities at high volume.
  • Able to find opportunities, take initiative and think through future implications.
  • Forward thinking to identify potential issues and/or risks to be resolved or minimized

Get to know us

Zillow Group houses the largest portfolio of real estate brands on mobile and the web. We are on a mission to rewire the real estate transaction and are building transformational tools and services that make it easier for everyone to find and get into a home they love. We are working to create an on-demand real estate transaction experience for every stage of the home lifecycle -- for buyers, sellers, renters and borrowers - and we're well on our way. No matter what job you're in, you will play a critical role in making this vision a reality for millions of people.

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.