Customer Success Operations Program Manager at Nutanix
San Jose, CA, US

It’s an exciting time to join Nutanix. We are looking to hire a Program Manager for the CS operations teams reporting to the Sr. Director, Customer Success. This individual will be responsible for leading multiple strategic and operational programs.

Core Responsibilities:

  • Work with the company's senior and executive leadership, including EVP of Customer Success to define, launch and drive strategic and operational CS programs.  
  • Identify and structure key strategic projects/initiatives to solve complex business challenges by working with business stakeholders across the organization, managing communications, overseeing milestones and timelines, and leading cross-functional groups to synthesize feedback and deliver on objectives.
  • Own and drive program management (scope, budget, schedule, execution) for strategic and operational initiatives
  • Collaborate with cross-functional stakeholders in establishing tools and systems, key organizational metrics, and architecting and executing other operationally strategic projects.
  • Identify gaps and propose changes to existing policy, systems and process frameworks; develop scalable solutions and work to manage risks across the organization and develop best practices.

Requirements:

  • BA/BS degree in a related field, or equivalent practical experience.
  • 8 or more years of experience
  • Experience in management consulting, program management or SaaS operations in a technology/infrastructure company.
  • Experience in implementing strategic and large scale initiatives programs in a change-oriented, fast-paced environment.
  • Expertise with Salesforce, Netsuite, Tableau, excel, powerpoint, Gsuite, MS Office, Project (or equivalent project management tools)

Preferred Qualifications:

  • MBA or graduate degree.
  • PMP Certification
  • Proven ability in structuring strategic analyses (e.g., financial, operational metrics etc.), developing and communicating executive level storylines and presentations.
  • Experience in business operations, service operations, customer success, data center/cloud  infrastructure, hyper converged infrastructure.
  • Ability to work with different team members to design processes and implement strategic projects that solve business challenges.
  • Excellent problem-solving skills with experience executing complex strategic and operational initiatives.

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

 

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.