Customer Success Practice Development Manager at Nutanix
San Jose, CA, US

It’s an exciting time to join Nutanix. The company is building a world-class Customer Success (CS) organization and we are looking to hire a Practice Development Manager who will be part of the CS operations team reporting to the Sr. Director of Customer Success. 

As a Practice Development Manager, you will focus on enhancing the scalability and efficiency of Customer Success delivery by developing reusable and scalable tools, templates and practice collateral.  

Core Responsibilities:

  • Develop and own the roadmap for all practice assets required for CS Delivery.
  • Work with a broad set of stakeholders including CS Leadership, CS Delivery, CS Operations, Sales teams, etc. to understand opportunities and requirements to enhance scalability.
  • Own the execution of the requirements including development of practice delivery assets (e.g., playbooks, templates, best practices, case studies, assessment tools, portals, etc.).
  • Work with various content owners to develop and package various practice assets (e.g., best practices, case studies).
  • Work with the CS Leadership team to develop and operationalize the strategy for Medium Touch and Tech Touch customer success.
  • Develop and aggregate operational best practices, benchmarking data that can be scaled across customers.

Requirements:

  • BA/BS degree in a related field, or equivalent practical experience.
  • 5 – 7 years of work experience.
  • Proven track record of managing the overall lifecycle from gathering requirements to driving execution and launch of products or professional services offers.

Preferred Qualifications:

  • MBA or graduate degree.
  • Technical undergraduate degree in Computer Science or Electrical Engineering.
  • Prior experience in practice development from Professional Services, Management Consulting.
  • Technical knowledge and/or operational experience in data center/cloud/ hyper-converged infrastructure.
  • Proven ability to own and execute large initiatives starting from vision to launch.
  • Self-starter who is comfortable with ambiguity and working in a fast-paced, change-oriented environment and has experience balancing multiple projects and priorities.
  • Excellent verbal and written communication skills including the ability to develop and deliver executive-level presentations.
  • Proven record of working effectively with cross-functional teams at all levels with the organization.
  • Knowledge of various cloud platforms e.g., AWS, Azure, Cloud Foundry, Heroku, other IaaS / PaaS platforms is a plus
  • Prior experience with Kubernetes, Docker, DevOps, CI/CD, Jenkins is a plus.
  • Experience with database and data analytics tools e.g., Tableau, Python / R, SQL / NoSQL, preferred.