Manager, People Services (HR Shared Services) at Nutanix
San Jose, CA, US

Manager, People Services (HR Shared Services/Operations) 

Nutanix is looking for an enthusiastic, self-starter to lead our Americas HR Shared Services team.  In this role, the People Services Manager will be responsible for the successful execution of day-to-day operations and will provide leadership to a team of HR professionals supporting a broad range of responsibilities including; HR operations, first line support for HR programs, policies processes and tools as well as business aligned generalist support. This role will partner with the COE’s HRBP’s and other key stakeholders to establish SLA’s and maintain strong partnerships.  They will manage a variety of strategic projects in support of our performance and service delivery goals. The successful candidate brings thought leadership related to Shared Services strategies and best practices; monitors, measures and analyzes data to guide decision-making and drive optimization; is passionate about delivering employee-centric solutions and constantly striving to improve the quality of the customer experience.  

Responsibilities:

  • Supervise Americas HR Ops and Service Delivery team
  • Promote teamwork and professional development for staff
  • Optimize the employee experience, ensuring all inquiries are resolved in a timely manner and in accordance with key performance indicators
  • Establishes targets and goals for the team, including key performance indicators (KPIs) and metrics, in support of our business strategy
  • Lead resolution of employee escalations as appropriate
  • Oversees the on-boarding and exit process
  • Analyzes data, metric and CSAT surveys to identify performance strengths, weaknesses, trends and forecasting
  • Monitor issues that impact service delivery identifying root cause and plan for solutioning
  • Knowledge Management – Manages regional knowledge articles
  • Helps lead the teams Operational Excellence initiatives
  • Promotes use and awareness of self-service functionality, self-help references and other system functions
  • Partner cross-functionally with HR COE’s, IT, Facilities, Payroll, etc. to resolve employee issues and to support improvement goals
  • Establish and manages SLA’s with key partners

Qualifications:

  • Human Resources professional with a minimum of 5-8 years of relevant experience, including HR Services and some people leadership experience. Global experience a plus
  • Strong analytical skills and proficiency in metrics and support SLAs
  • Strong project and process management skills
  • Strong problem-solving skills with the ability to simplify strategy into specific actions, make decisions and communicate priorities
  • Excellent written and verbal communication
  • Strong customer service, critical thinking skills, and ability to “think big but start small”
  • Workday HCM experience preferred
  • ServiceNow experience required
  • Compliance experience a plus
  • Excellent computer skills and proficiency in MS Office Suite
  • Bachelor’s degree in business, HR or related field or equivalent

We’re an equal opportunity employer

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.

We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.