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Infinera is looking hire a Senior Billing Analyst to join the Global Billing Operations team. This role will report into the leader of the Global Billing function. In this role, you will focus on daily invoice generation of assigned customers. This role entails working directly with the customer, sales teams, logistics teams as well as the credit and collections teams. You should be able to perform all billing functions, including invoicing and customer account reconciliations. Key goals are to ensure invoicing accuracy, increase efficiency through system automation and maximize time to collection. Credit and collections responsibilities are performed by another team. You will interact and support that team in resolving collection issues. Required Skills Include: Must be proficient in MS Excel, V-Lookups, Pivot Tables Excellent verbal, written, and customer & salesforce interfacing skills High attention to detail and exceptional problem-solving skills Strong organizational and analytical skills Self-starter with positive attitude and team player Ability to work efficiently, effectively and independently to meet deadlines Contributes to the development of the SAP ERP system solutions (i.e. automation) to billing challenges & issues and works with IT systems design to implement new features Excellent computer skills. Ability to utilize and leverage ERP system to perform core job responsibilities quicker; allowing time for more analytical & problem-solving tasks Flexibility & agility needed, especially when understanding & resolving foreign and/or unique customers’ processes & requirements for vendor invoice payments, sales tax issues, VAT issues, foreign currency challenges & resellers business models. Manage incoming inquiries from partners, customers and/or sales directors for PO/invoice questions, vendor forms, payment requests, order inquiries, etc. Strong Knowledge of internal controls framework in order-to-cash cycle is a Plus. Ability to be service-oriented and foster positive & ongoing relations with assigned customers, sales directors, order management, revenue accounting, logistics, and other internal customers. Overtime is a requirement at month-end, quarter end, and when volume of work is exceptionally high. This includes critical weekends (Friday nights & often all-day Saturday) and last week of March, June, September and DecemberExperience Necessary for Success Includes: 5+ years of specific work experience, preferably in large multinational corporations Experience working with customers and international teams Familiarly with SAP is a plus
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