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ServiceSource continues to support our employees and their career development goals by hiring through our internal recruiting program. With endless opportunities, your career with ServiceSource is all about your talents, skills, and abilities.Through this program, you can move into different roles and areas of the business by applying for open positions and transfer opportunities to make the most of your career with ServiceSource. Please note that additional approvals may be required if you are interested in a position outside of your current work location. The purpose of the jobThe Business Intelligence Analysts will be knowledge experts on a specific portfolio of clients. They are responsible for the collection, analysis, business insight, and publication and reporting on key sales and operational data with the overall objective of improving sales and operational performance as well as providing a data input into the business strategy and objectives/target set by the business.Data and the effective collection, analysis, and presentation of this data is critical to enhance the understanding of the business and to improve decision making short-term and long-term.MAIN RESPONSIBILITIES, DUTIES, AND COMPETENCIES Analysts provide data in an informative state on an as-needed basis as well as against a defined business agreement with internal customers. Provision of bookings & revenue performance analysis against Plan and Forecast Report on key business metrics vs. targets – opportunity and revenue, production metrics by a client, by the center and by region, benchmark with conclusions; Compilation of Sales Center forecasts for Sales Center Head and/or senior sales managers Supporting the finance and executive team in compiling performance metrics required for post qtr. end deep dive Weekly headcount validation vs. plan and forecasts – FTE and Cost Various reporting requirements e.g. sales incentive tracking, Performance review statistics, surveys, security audits, and others as required Accurate accruals and invoicing supporting finance calendar Lead the target setting and quota setting process for the Sales Teams in the Region As required support the global team in the compensation and payout process Publish team-specific dashboards/balanced scorecards with key metrics and conclusions Support the Account Management team in compiling insightful client team performance presentations and dashboards Supporting the Sales teams with data requirements for different planning and operational asks and lead statistical analysis on performance to drive insights/recommendations for the Sales team Work with the Data Services team with tools that Sales and Operations Services can use to extract data/insights for daily business management in an automated manner Report on and track Revenue generating programs Provide mentoring and technical guidance to Junior Analysts in a specific portfolio Accomplishing also other tasks given by the direct manager.REQUIREMENTS: Recommended Education: University Degree – Bachelor or Master’s Degree Additional qualifications and requirements: 4-6 years of practical business experience (preferably supporting a sales organization but not essential) Proven ability to perform complex analysis such as regression, forecasting and probability modeling Ability to identify active ways to influence KPI movement positively Can modify and create custom metrics/KPIs for replicating our client's needs Experience working on multiple CRM and/or Information data repositories as well as Business Intelligence software (SFDC and Business Objects a plus) Proven ability to capture and document business and reporting requirements from multiple sources Proven ability to coordinate and manage simultaneous data analysis requests of varying size & scope Meets project timelines consistently with minimal to no supervision Knows how to set reasonable expectations for clients that are aggressive but achievable through thought leadership Consistently is proactive in identifying potential grey areas in tasks, calculations, data management, processes, etc. and works to bring why there is a believed gap with a suggested path to resolve. Excellent communication skills – written and verbal with an ability to convey complex information to a broad audience Excellent presentation skills Proven knowledge and effective use of MS office applications Demonstrated high level of proficiency in Excel. Able to create strong templates and best practices in place for reusability across clients. Can create dynamic workbooks to drive a complex refresh process that others can diagnose, understand, and use. Able to manage multiple Director-level stakeholders, plus significant client contact Strong interpersonal skills with the ability to work independently and within a team.COMMON DECREES The job description is an inseparable part of the Contract of employment. Any changes and additions in the Job Description could be made only if they are in writing and signed by both parties This job description is prepared in two identical bilingual copies in English and in Bulgarian language, one copy for each of the parties. In case of discrepancies between the Bulgarian and the English version, the Bulgarian text will prevail.
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