Business Intelligence Analyst


Sofia, BG
  • Job Type: Full-Time
  • Function: Business Intelligence
  • Industry: Services
  • Post Date: 07/15/2021
  • Website:
  • Company Address: 634 2nd Street, San Francisco, CA, 94107

About ServiceSource

ServiceSource International, Inc. brings the world’s greatest brands closer to their customers through digitally-enabled solutions and data-driven insights that personalize and power the moments that matter.

Job Description

ServiceSource continues to support our employees and their career development goals by hiring through our internal recruiting program. With endless opportunities, your career with ServiceSource is all about your talents, skills, and abilities.

Through this program, you can move into different roles and areas of the business by applying for open positions and transfer opportunities to make the most of your career with ServiceSource. Please note that additional approvals may be required if you are interested in a position outside of your current work location.  The purpose of the job

The Business Intelligence Analysts will be knowledge experts on a specific portfolio of clients. They are responsible for the collection, analysis, business insight, and publication and reporting on key sales and operational data with the overall objective of improving sales and operational performance as well as providing a data input into the business strategy and objectives/target set by the business.

Data and the effective collection, analysis, and presentation of this data is critical to enhance the understanding of the business and to improve decision making short-term and long-term.


    Analysts provide data in an informative state on an as-needed basis as well as against a defined business agreement with internal customers.
    Provision of bookings & revenue performance analysis against Plan and Forecast
    Report on key business metrics vs. targets – opportunity and revenue, production metrics by a client, by the center and by region, benchmark with conclusions;
    Compilation of Sales Center forecasts for Sales Center Head and/or senior sales managers
    Supporting the finance and executive team in compiling performance metrics required for post qtr. end deep dive 
    Weekly headcount validation vs. plan and forecasts – FTE and Cost
    Various reporting requirements e.g. sales incentive tracking, Performance review statistics, surveys, security audits, and others as required
    Accurate accruals and invoicing supporting finance calendar
    Lead the target setting and quota setting process for the Sales Teams in the Region
    As required support the global team in the compensation and payout process
    Publish team-specific dashboards/balanced scorecards with key metrics and conclusions
    Support the Account Management team in compiling insightful client team performance presentations and dashboards
    Supporting the Sales teams with data requirements for different planning and operational asks and lead statistical analysis on performance to drive insights/recommendations for the Sales team
    Work with the Data Services team with tools that Sales and Operations Services can use to extract data/insights for daily business management in an automated manner
    Report on and track Revenue generating programs
    Provide mentoring and technical guidance to Junior Analysts in a specific portfolio
    Accomplishing also other tasks given by the direct manager.


    Recommended Education:
    University Degree – Bachelor or Master’s Degree
    Additional qualifications and requirements:
    4-6 years of practical business experience (preferably supporting a sales organization but not essential)
    Proven ability to perform complex analysis such as regression, forecasting and probability modeling
    Ability to identify active ways to influence KPI movement positively
    Can modify and create custom metrics/KPIs for replicating our client's needs
    Experience working on multiple CRM and/or Information data repositories as well as Business Intelligence software (SFDC and Business Objects a plus)
    Proven ability to capture and document business and reporting requirements from multiple sources
    Proven ability to coordinate and manage simultaneous data analysis requests of varying size & scope
    Meets project timelines consistently with minimal to no supervision
    Knows how to set reasonable expectations for clients that are aggressive but achievable through thought leadership
    Consistently is proactive in identifying potential grey areas in tasks, calculations, data management, processes, etc. and works to bring why there is a believed gap with a suggested path to resolve.
    Excellent communication skills – written and verbal with an ability to convey complex information to a broad audience
    Excellent presentation skills
    Proven knowledge and effective use of MS office applications
    Demonstrated high level of proficiency in Excel. Able to create strong templates and best practices in place for reusability across clients. Can create dynamic workbooks to drive a complex refresh process that others can diagnose, understand, and use.
    Able to manage multiple Director-level stakeholders, plus significant client contact
    Strong interpersonal skills with the ability to work independently and within a team.


    The job description is an inseparable part of the Contract of employment.
    Any changes and additions in the Job Description could be made only if they are in writing and signed by both parties
    This job description is prepared in two identical bilingual copies in English and in Bulgarian language, one copy for each of the parties. In case of discrepancies between the Bulgarian and the English version, the Bulgarian text will prevail.

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