Director of Information Technology at Postmates
San Francisco, CA, US

WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 4200+ cities with a fleet of more than 500,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Postmates relies heavily on our engineering team to realize this vision. Building a software platform that is reliable, scales, and stays agile under demanding product needs is a serious technical challenge. Postmates is a three-part balancing act connecting customers, merchants, and couriers in real-time. If any piece is out of whack, the whole system suffers. Working with the Postmates engineering team offers an opportunity with explosive growth, cutting-edge technology, a highly visible charter, and a cool user-focused product vision. 

YOUR RESPONSIBILITIES

  • Lead large IT projects, including the design and deployment of new IT systems and services
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
  • Help define IT infrastructure strategy, architecture, and processes
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
  • Assess vendors and develop test strategies for new hardware and software
  • Lead a team of Desktop Support and System Engineers in multiple locations
  • Conduct hardware and software reviews of systems to ensure compliance with established policies, standards and configuration guidelines
  • Balance daily operational requirements with long-term strategic planning and communication

REQUIREMENTS:

  • A Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate with 7+ years’ experience
  • 7+ years people managing experience
  • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
  • Excellent working knowledge of computer systems, security, network and systems administration, Audio/Visual systems, and phone systems
  • Strong critical thinking and decision-making skills
  • Excellent project management skills and strong ability to prioritize
  • Firm grasp on IT infrastructure and operations best practices
  • Ability to work in a changing environment while maintaining quality and productivity
  • Ability to communicate at different levels; from the C-Level executive to IC personnel 
  • Able to maintain a professional manner during difficult escalation situations

OUR PREFERRED QUALIFICATIONS

  • Knowledge of Windows and Mac operating systems
  • Knowledge of Audio/Visual systems such as Google Meets, Zoom among others
  • Advanced knowledge with productivity tools such as G-Suite (Google Docs, Slides, Sheets, Gmail,google drive), Windows, and Apple tools (Pages, Numbers, Keynote)
  • Proficient in at least one scripting language. (PowerShell, Python, Perl)

YOUR BENEFITS Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with: 

  • Competitive salary and generous stock option plan.
  • Pre-tax Flexible Spending Account (FSA) for qualified out-of-pocket health care costs.
  • Flexible time off policy under which Postmates will not limit paid time off for vacations or to handle personal affairs. (Salaried US Employees)
  • 7 days paid sick leave (Hourly US Employees; amount of paid sick leave depends on state).
  • 3 days paid time to volunteer through CivicLabs and positively impact the communities we serve.
  • Generous parental leave including flexible transition plans, Postmates meal credit, and subsidized access to the Milk Store, Urban Sitter, and Concern.
  • Free and confidential counseling resources through an Employee Assistance Program.
  • Pre-tax Commuter Benefits for parking or transit fees.
  • A free subscription to Postmates Unlimited.
  • Catered lunches, open snack bar, and subsidized Postmates Pickup meals.