Escrow Assistant - Irvine, CA at Zillow
Irvine, CA, US

Escrow Assistants support Escrow Officers in closing real-estate transaction quickly and on schedule. The EA’s responsibilities are critical to getting a file cleared and ready to close. At Zillow, it is our plan to change how closing and settlement services are performed. We will improve the customer experience by reducing customer effort, making information transparent and improving speed.

About the role

An ideal candidate has experience in the title and settlement industry specifically focused on closing purchase transactions in a high-volume environment. They will be very time conscious and able to track multiple deliverables for several files simultaneously. They will work concurrently with multiple external parties as well as internal title curative specialists to move a file to ‘Clear to Close’ status.

Responsibilities include but are not limited to:

  • Order, track, receive payoffs, estoppel letters, utility bills and tax information
  • Read, understand, and follow lender closing instructions. Input lender figures into the system
  • Calculate and prorate tax and utility payoff data to create CD/settlement statements
  • Obtain commission payment information from real estate agents involved in the transaction
  • Maintain consistent communication with the assigned Escrow Officer regarding the status of items
  • Handle client phone calls or emails when the Escrow Officer is unavailable
  • Ensure system is constantly updated with all email and phone communication
  • Escalate any items that could affect the closing date to managers
  • Drive closing performance, meet closings dates, provide a great customer experience
  • Collaborate with the title department to resolve title issues

Who you are

You are very detail oriented. You are comfortable calling lenders, taxing authorities and others to obtain information. You can juggle multiple priorities and are very time conscious. You understand the importance of closing dates and work diligently to ensure real estate transactions close on time. You carry yourself professionally and represent Zillow Offers and Zillow Group both internally and externally.

Qualifications: ‚Äč

  • 1+ years of experience in the title and settlement business
  • Familiar with standard closing concepts, practices, and procedures of the real estate settlement industry. Ability and willingness to make phone calls and follow-up diligently on required items
  • Possesses a ‘do it now’ mentality
  • Ability to communicate with lenders and other parties in a positive, friendly, and helpful way
  • Understanding of concepts needed to balance a real estate transaction
  • Very quality conscious, takes extreme pride in work done well
  • Ability to professionally manage challenging customers, to diffuse conflict situations and resolve closing issues quickly
  • Ability to work on multiple files concurrently without making errors
  • Exemplary organizational skills
  • Ability to manage high volume transactions in a paperless environment
  • Intermediate to advanced experience working within closing software systems and Microsoft Office Applications
  • Experience with ResWare a plus

Get to know us

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.