Vice President, Field Operations at Zillow
Coppell, TX, US / Scottsdale, AZ, US / Atlanta, GA, US

You will join a brand-new team that is at the center of Zillow’s effort to transform the future of home selling. This team will be responsible for establishing and developing best-in-class operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer-friendly, state of the art experience that can be launched with just the click of a button.

About the role

Zillow is seeking a Vice President of Field Operations to lead our market offices and the field operations teams for Zillow Offers.  This role will manage Regional Directors whose market teams directly manage home evaluations, scoping, renovations, deliveries and general physical asset management of homes; all while delivering excellent customer service and operational excellence. The position will oversee all business processes related to the field organization including daily operations, cross-functional sponsorship, people leadership and development, talent recruitment, and operational performance.

You will:

  • Own overall national performance and financial responsibilities of renovations, maintenance and physical asset management of our homes, including key performance indicators related to quality, timeliness, financial performance, employee engagement and customer satisfaction.

  • Lead multiple regionalized teams who are directly involved with the renovation and asset management of homes and have general oversight of overall market performance including acquisitions, resales, and market level profitability.

  • Collaborate closely with cross-functional leadership representing different aspects of the business.

  • Embrace and build diversity to create strength, creativity and innovation within your team.

  • Actively inspire your team to achieve sustainable results while elevating performance across three key pillars: People, Customers and Business.

  • Drive strategy, consistency and operational excellence in existing markets as well as new market expansions.

  • Build innovative operational initiatives and strategies to create consistency across markets delivering quality, speed and passion around the company vision and strategies.

Who you are

  • You are a very effective leader who has experience managing multiple locations nationwide and large people organizations of 500+.

  • You have experience with new market launches or expansions and scaling businesses for growth.

  • You have an extensive record of overseeing operational execution while delivering excellent customer service.

  • You are a phenomenal communicator and are able to lead by influence and build consensus across all disciplines and levels.

  • You are passionate about meeting the needs of customers.

  • Required travel approximately 50-60%.

Get to know us

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.