Senior Director, Risk Management at Zillow
Scottsdale, AZ, US

Zillow is looking for a Senior Director - Risk Management to play a key role in managing the evolution of the risk management function for Zillow’s as it leads the way to Real Estate 2.0. An integral part of the Central Operations team, the role will work across Zillow’s business functions, including the rapidly growing Zillow Offers, Zillow Home Loans and Zillow Closing Services, partnering with Legal, Finance, Human Resources and other Zillow Group corporate functions to develop and execute risk management strategy and operations.

You will

  • Partner with Zillow Offers central and field operations, legal, facilities and human resources to develop and maintain best-in-class risk management and response protocols and training
  • Lead a cross-functional team in the execution of enterprise risk assessment and management programs
  • Partner with Central Operations and Data Science resources to develop reporting and analytics to ensure total cost of risk visibility and management, enable program innovations and refine best practices
  • Manage and coordinate the efforts of internal and external risk management resources, including insurers, brokers, third party administrators and loss control personnel and service providers to mitigate costs and drive operational efficiencies, including developing and ensuring performance in accordance with service level agreements and leadership of significant event preparation and response efforts
  • Review insurance program and policy terms, conditions and exclusions to develop cost-effective risk transfer in compliance with regulatory and contractual obligations – including credit facilities and other financial vehicles; lead efforts to explore and develop captive insurance vehicles and other means of risk mitigation and expense control
  • Lead claims management operations and refine protocols to mitigate claims severity and costs, and drive favorable claim resolution
  • Manage claims programs, including incident management processes, cost-containment programs, third party administrator structure optimization, Return-to-Work programming, triage programs, claim closure programs, etc.
  • Oversee risk management information system implementation and drive enterprise-wide utilization
  • Train internal and external business partners on risk management systems, protocols and expectations
  • Lead efforts to explore and develop revenue center consumer insurance relationships, products and opportunities

Who you are

  • Minimum 10+ years’ experience in risk and claims management
  • Background with a residential real estate operator, builder or lender strongly preferred;
  • Experience with public companies and regulated industries strongly preferred
  • Experience with high-deductible insurance programs, large claim portfolios across multiple jurisdictions
  • Knowledge and use of various technology tools and systems, including risk management information systems  
  • Excellent organization and project management skills
  • Excellent communication and interpersonal skills at all levels across the organization
  • Ability to work in a fast paced, high volume atmosphere

Get to know us

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.