Assistant Escrow Manager - Phoenix, AZ at Zillow
Scottsdale, AZ, US

We are looking for an experienced Assistant Escrow Manager or a success driven individual to lead a new and growing escrow team in our Scottsdale office. They will possess an extreme desire to WOW their buyer/seller/lender customers by meeting timelines, communicating proactively and regularly, and serving customers with a pleasant, appreciative attitude.

About the role

An ideal candidate has experience in leading a high-volume Arizona escrow operation. They will have experience guiding and supporting a team of escrow officers and assistants; and executing established policies and procedures to drive a superior experience for our buyer, seller and real estate agent customers. They will provide input on workflow design, including critical escrow tasks, and collaborate with our training team to ensure training materials are up to date and available to assist in providing knowledge and standardize processes for the escrow team.

Responsibilities include but are not limited to:

  • Ensure performance standards and closings dates are met
  • Create a customer centric culture in a positive working environment
  • Resolve escalated issues that can cause closing delays
  • Provide guidance and support for team members performing escrow functions including:
    • Obtaining all payoffs, taxes, and HOA dues
    • Prorating amounts correctly
    • Collaborating with the title department to resolve title issues
    • Preparing CD Statements and other closing documents
    • Address inquiries from transaction participants in a timely manner
    • Confirm closing dates, locations and schedule signings
    • Balancing and disbursing funds accurately and timely

Who you are

You’re excellent at project managing multiple priorities to help teams actively progress on their deliverables. You are experienced in monitoring a closing pipeline of residential purchase and resale transactions to ensure COE dates are met. You help clarify direction for teams by addressing obstacles hindering teams from meeting deadlines. You love technology are not afraid to thrive in a primarily paperless environment. You carry yourself professionally and represent Zillow Offers and Zillow Group both internally and externally.

Qualifications: ‚Äč

  • 3 + years of experience in the title and settlement business, preferably within a lead or manager capacity.
  • Able to motivate, drive, and coach a staff of escrow officers and escrow assistants.
  • Familiar with standard closing concepts, practices, and procedures of the real estate settlement industry of Arizona.
  • Knowledge of residential purchase and resale transactions from receipt of contract through funding and disbursement for a successful closing.
  • Knowledgeable in using escrow/closing software.
  • Possess excellent communication skills (verbal & written) with both internal and external customers.
  • Familiarity with various title policy forms and typical endorsements required.
  • Ability to resolve escalated closing issues quickly
  • Experience in managing closing workflows and processes that quickly move a file to closing.
  • Able to calculate discounts, prorations, and commission splits accurately.
  • Exemplary organizational skills
  • Detail oriented and precision-focused
  • Ability to drive results and work in an outcome driven environment
  • Delivers a high level of encouraging behaviors and able to provide outstanding customer service
  • Able to work in a collaborative and team-based environment
  • Experience with ResWare a plus

Get to know us

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.