Business Operations Manager at Zillow
Scottsdale, AZ, US

You will join a brand new team that is at the center of Zillow’s effort to transform the future of home selling. This team will be responsible for establishing and developing best-in-class operations for residential real estate transactions, central to our mission to make the process of buying or selling a home a consumer friendly, state of the art experience that can be launched with just the click of a button

About the role

Zillow is looking for a multifaceted, highly motivated Business Operations Manager to deliver critical data insights, champion business process optimization, and provide strategic support for Zillow’s Central Operations leadership team, as part of the Strategy & Operations team! The Strategy & Operations team is a mission-critical resource within Central Operations, built to facilitate the continued evolution of data-driven operational strategy and management. The Central Operations organization is home to an assemblage of business lines, including Transaction Management, Title & Escrow, Property Services (e.g., Utilities, Property Compliance), Regulated Real Estate Operations, and Risk Management, and spans across Zillow Group’s operational business lines (Zillow Offers, Zillow Closing Services, etc.).

This role will be a key part of the organization’s success, partnering with a number of talented teams on cross-functional projects—requiring substantial business knowledge, financial acumen, operational wisdom, creativity, critical thinking and problem solving, and a remarkable proficiency in data analytics and process optimization.

You will:

  • Perform data analysis and validation for creation of business and operational reporting. Tailor the story to specific audiences, collaborate with several highly skilled teams, join multiple data sources, and deliver a solution fit for today, intended for tomorrow. 

  • Create mechanisms to track financial targets and monitor operational performance (KPIs, SLAs and OKRs). Develop dashboards, processes, and/or tools to diagnose root-cause, shed light on historical trends and patterns, and provide pacing against monthly and quarterly targets.

  • Improve management decision-making by delivering data-driven recommendations that are aligned with organizational strategy and quarterly goals.

  • Facilitate the scoping and modeling of strategic initiatives. Lead and obtain support and commitment from business owners and various teams, including FP&A, product management, and project management. Provide continual initiative support through implementation and execution.

  • Champion and support mission-critical projects, such as business process improvement, time studies, cost containment initiatives, or new product/market launch. Collaborate, leverage or create standardized processes or frameworks, and display strong teamwork and leadership skills.

Who you are

  • Bachelor’s degree.
  • 3-5 years prior experience in strategy and/or operations, using data to inform business decisions.
  • Prior experience working with cross-functional teams, handling expectations and timelines, and monitoring performance—in a fast-paced environment.
  • Advanced level of skill using SQL and crafting business reports and dashboards.
  • Knowledge and capability to perform statistical analysis, implement and optimize processes, and manage projects through completion.
  • Ability to communicate clearly and professionally, with the competence to educate and collaborate with non-technical and hyper-technical audiences.
  • Extraordinary attention to detail; analytical with strong judgement.
  • Highly capable of handling competing priorities.
  • Self-starter, motivator, inventor, refined, with a sense of urgency.
  • Ability to read and understand financial statements preferred.
  • Experience in real estate services, homebuilding or similar industry preferred.

Get to know us

At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Fortune 100 Best Companies to Work For (#69), Fortune Best Workplaces for Diversity (#38), Fortune Best Workplaces for Parents (#31), Fortune Best Workplaces for Women (#20), Fatherly's Best Workplaces for New Dads (#37), JUST Capital 100 Company (#69), Bloomberg Gender Equality Index constituent.