St, Tech Support Engr at Infinera Corporation
Beijing, CN

Your Key Responsibilities Would Include:

Provide technical support service to Coriant Global AND/OR APAC regional customers.

This is mainly achieved by:

- Highest possible customer satisfaction in a proactive way;

- A single point of contact within Coriant Service or external partners for any care related issue;

- Supporting sales forces and customer teams in best possible way to introduce our products and solutions;

- Providing customer acceptance test and/or product introduction workshop in a professional way;

- Delivering the necessary input and priorities to align software maintenance roadmaps with our customers need.

Main Responsibility Area are:

- E2E customer case handling;

- Emergency service;

Education & Experience Necessary For Success:

- 6+ years’ customer service or technical support experience for Lead position

- Optical Network working experience is a must.

Professional Skills:

- Advanced Knowledge of Optical Transport Network.

- Advanced Knowledge of DWDM technologies/product

- Advanced Knowledge of ROADM/DWDM, OTN, GMPLS, WSON, SDH, Ethernet Layer2 & Layer3, PTN/MPLS-TP technologies

- Advanced Knowledge of System testing

- Advanced foundation-knowledge in Network Management System and OAM concept.

- Advanced DCN design and deployment skills for Optical Transport Network.

- Advanced Skills of Information seeking

- Knowledge of Industry transport products (at least product theory and implementation)

- Basic Knowledge of Project Management

- Fluent English, both written and spoken

- Fluent Chinese, both written and spoken

Personal Attributes:

- Team player

- Decision making

- Planning and Organizing

- Openness and communication skills

- Quality orientation

- Learning ability

Professional Certification:

- CISCO certified eg...CCNA, CCNP, CCIE is preferred.

- Project Management Professional certified is preferred.